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Humana Agile Coach and Release Train Engineer (VOICE) (Work at Home / Virtual Optional) in Aberdeen, South Dakota


The Lead Agile Coach Coaches, educates and mentors organizational leaders and their teams to instill a scaled, successful enterprise-wide adoption of Agile methodologies and practices including Scrum, Kanban and Scaled Agile Framework (SAFe). The Lead Agile Coach works on problems of diverse scope and complexity ranging from moderate to substantial.


The RTE/Agile Coach work includes creating tools and leading training sessions specific to the needs of the Voice and Call Delivery Release train in order to demonstrate how leaders and associates will apply Agile methodologies in their day-to-day work. This associate will guide our organization through the SAFe Agile transition and drive continued adherence to optimal Agile work practices. Promotes a culture of innovation by implementing Agile processes and principles which include techniques to increase collaboration, predictability, transparency and velocity. Will provide on-going iteration management for high profile initiatives to provide real-time coaching as well as to gather and share Agile best practices.

The RTE/Agile Coach will have the following responsibilities:

  • Manage and optimize the flow of value through the program using various tools, such as the Program

  • and Value Stream Kanbans and information radiators

  • Establish and communicate the annual calendars for Iterations and Program Increments (PI)

  • Facilitate PI Planning readiness via fostering the preparation of Vision and Backlogs, and via Pre- and

  • Post-PI Planning meetings

  • Facilitate PI planning

  • Aggregate Team PI Objectives into Program PI Objectives (the RTE) and publish them for visibility and

  • transparency

  • Aggregate program PI objectives into Value Stream PI Objectives (the VSE) and publish them for visibility and transparency

  • Assist with execution and Feature/Capability completion tracking

  • Facilitate periodic synchronization meetings, including the ART sync at the Program Level and the VS sync at the value stream level

  • Assist with economic decision-making by facilitating feature and capability estimation by teams and

  • the roll-up to the value stream level and Portfolio Level

  • Escalate and track impediments

  • Encourage the collaboration between teams and System and Solution Architects, Engineering, and User Experience

  • Work with Product Management, Product Owners, and other value stream stakeholders to help ensure strategy and execution alignment

  • Help manage risks and dependencies

  • Report status to Program Portfolio Management and Release Management and support related

  • activities

  • Understand and operate within the ART Budget

  • Provide input on resourcing to address critical bottlenecks

  • Attend System Demos and Solution Demos

  • Drive continuous improvement via Inspect and Adapt workshops; assess the agility level of the program/value stream and help improve

  • Encourage Team Level, program level, and value stream level Continuous Integration and Communities

  • of Practice around SAFe, Agile, and Lean and around Engineering and Quality Practices

  • Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets

  • Guide and mentor team on transformation strategy and training

  • Work with leaders on strategy for Agile ways of working, maturity roadmap, and organizational changes needed to further mature organization.

  • A servant leader with the ability to apply systems thinking and lead an organization through organizational change by gaining trust, respect, and support.

Job Requirements:

  • Bachelor's degree or equivalent experience

  • 8+ years of technical experience

  • 2+ years of Agile leadership experience

  • Certified SAFe Program Consultant (SPC)

  • Certified SAFe Release Train Engineer

Scheduled Weekly Hours