Conduent Customer Experience Associate III- remote in Aberdeen, South Dakota
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.
★ FT Call Center Rep - Work at Home★
Conduent ServicesIf you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, join the Conduent Services Team and apply today!
Call Center Job Description - may perform one or more of the following:
Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
Obtains and/or verifies needed information for our cases by answering incoming calls
Makes outgoing calls when further information is needed
Documents all call information according to standard operating procedures
Routes calls to appropriate departments
Utilizes scripted Frequently Asked Questions to respond to caller inquiries
Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
All other duties as assigned.
Education and Experience
High school diploma or equivalent
Excellent computer navigation skills (move between multiple windows and programs)
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Outstanding customer service skills
Excellent communication skills
Good data entry and typing skills 35+ WPM
Bilingual Spanish preferred
Ability to pass a background check and drug screen
Verbal and written communication skills
Attention to detail
Work at Home – must haves:
Existing High-Speed Internet access
Quiet noise free home office space, free of distractions
**NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, listening to music, being on mobile devices (cell phone, iPad, etc.) , being online on social media platforms, (Facebook, Twitter, etc.) preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location.
This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.
HOURS: Schedule (Central Time) to be determined by availability.
Total: 40 hours
Pay: 10.50 hr- not negotiable
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
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