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Nelnet IT Scrum Master - NDS in Aberdeen, South Dakota


The Scrum Master has a working knowledge and experience with the Scrum and Kanban agile frameworks and a level of familiarity or experience with other frameworks as necessary (i.e. XP, Lean, SAFe, etc.). Often considered a coach for the team, the Scrum Master is responsible to ensure a team lives by the values and practices of the agile framework in use, and assists the team in understanding and practicing it efficiently. A Scrum Master’s main deliverable is a high performing team that continues to deliver continual increased business value.

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.


  1. Guide the team on using the appropriate agile framework practices and values to meet or exceed the business partner or client expectations

  2. Create and promote a healthy and safe team environment

  3. Promote team engagement

  4. Nurture a safe team environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving

  5. Guide the team to be self-organized

  6. Facilitate ceremonies, team sessions/conversations and decision making, conflict resolution

  7. Coach the team and Product Owner to ensure the product backlog is groomed to satisfy the team agreements

  8. Assess the Maturity of the team and organization in using the adopted agile framework and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization

  9. Remove impediments and guide the team to remove impediments

  10. Engage in solution delivery, which includes the quality, efficiency and timeliness of work being done.

  11. Facilitate getting the work done without coercion, assigning or dictating the work

  12. Own and facilitate development team stand-up and retrospective ceremonies

  13. Promote team collaboration and efficiencies; ensure process adherence; improve transparency; provide team-level information radiators

  14. Promote expectations of high performing teams and desired behaviors

  15. Demonstrate servant leadership; lead by example.

  16. Drive for continued individual growth. Collaborate with other Scrum Masters and the coaching team to promote perpetual growth



Bachelor's degree in Information Science or related field and/or equivalent combination of education and experience. Agile certifications, such as CSM, PMI-ACP or PSM, preferred.


  1. First level Scrum Master certification (CSM)

  2. At least two years experience in a Scrum Master role with a software development team that is applying Scrum or Kanban principles and practices

  3. Proficient in TFS, MS CRM, Excel, Access, or other database utilities and other Microsoft technologies


  1. Working knowledge and experience with Scrum and Kanban agile frameworks and the industry standard patterns and techniques for practicing; a level of familiarity with various other frameworks (e.g. XP, Lean, SAFe)

  2. Demonstrated competency developing effective solutions to successfully resolve diverse and complex business problems

  3. Strong analytical skills and demonstrates a level of technical acumen

  4. Recognize opportunities for continuous improvement. Able to collect, assess, educate on the effective use of meaningful data and metrics to enable a team to move towards high performance the delivery of increasing business value

  5. Creatively and effectively utilizes methods to increase transparency and visibility through information radiators

  6. Solid interpersonal and collaboration skills as well as verbal and written communication skills. Able to identify, navigate, and facilitate teams through team dysfunction and conflict resolution

  7. Strong facilitation skills to effectively navigate through conversations, ceremonies/meetings or other engagements with neutrality

  8. Deliver existing workshops and training sessions for the teams

  9. Exhibit a growth and learning mindset for personal and team growth in order to best serve the organization

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a Drug Free and Tobacco Free Workplace.

Job Locations US-WI-Madison | US-NE-Lincoln | US-CO-Highlands Ranch | US-SD-Aberdeen | US-WI-Eau Claire | US-MN-Eagan | US-ID-Boise | US-CT-Rocky Hill

Posted Date 2 weeks ago (1/13/2020 2:29 PM)

Job ID 2020-9752

# of Openings 1

Category Information Technology