Brookings City - BMU / Swiftel Communications Telecommunications Plant Records Clerk- PT in Brookings, South Dakota
Swiftel Communications is looking for a professional and reliable person to work part-time within our Swiftel office as a Plant Clerk.This position isresponsible for basic telephone assistance using provided troubleshooting techniques as well as adding, updating or removing highly detailed customer service records. This individual is also responsible for providing outstanding customer service to our Swiftel customers!Example of Duties:1. Receives customer calls, interviews customer concerning such things as repair service, telephone outages and cable locating; arranges appointments for cable locates and dispatches telephone personnel; records customer information; prepares trouble tickets and informs repair person.2. Maintains record of and prepares cable transfers and various reports on service calls and cable plant facilities.3. Operates computer terminal to complete service orders; inputs data into the switching systems database; prints out and distributes service order to appropriate personnel.