1st Financial Bank USA Collections Professional in Dakota Dunes, South Dakota

Collections Professional

Location: Dakota Dunes, SD

Description

Hiring Experienced Collectors!

Are you a top performer? Want to earn what you are worth?

1st Financial Bank USA is the place for you!

Starting wage up to $17 per hour based on experience, unlimited overtime, and no cap to monthly incentives!

Some of our top 1FBUSA collectors made between $52,000 to $95,000 in total compensation last year!

Even better - you can pick your schedule!

Come work in a fun environment, where we have games, immediate cash payouts throughout the month, casual environment, and free lunch every month end!

Day Shift:

  • Monday - Thursday from 8:00 a.m. - 5:00 p.m.

  • 3 Fridays per month from 8:00 a.m. - 4:30 p.m.

  • 1 Friday per month from 10:00 a.m. - 6:30 p.m.

  • 1 Saturday per month from 7:00 a.m. - 3:30 p.m.

  • Last day of every month from 7:00 a.m. - 5:00 p.m.

All Nights - with 10% night differential pay:

  • Monday - Thursday from 11:00 a.m. - 8:00 p.m.

  • 2 Fridays per month from 8:00 a.m. - 4:30 p.m.

  • 2 Fridays per month from 10:00 a.m. - 6:30 p.m.

  • 2 Saturdays per month from 7:00 a.m. - 3:30 p.m.

  • Last day of every month from 7:00 a.m. - 5:00 p.m.

1st Financial Bank USA (1FBUSA), focuses on establishing and maintaining credit card relationships on a nationwide basis to the U.S. college and graduate student market and is currently hiring for a training class at our Dakota Dunes Card Operation Center. Working at 1FBUSA means joining a tenured team of professionals in a casual dress work atmosphere and a rich lineup of health, financial and work/life benefits including:

  • Comprehensive and affordable medical, Rx, dental, vision, life and disability coverage

  • 25-day annualized paid time off including 100% cash out for unused time

  • Health Savings Account w/company contribution up to $1,000 annually

  • Dependent Care Spending Account w/company contribution up to $1,200 annually

  • 401(k) w/company matching contribution up to $2,500 annually

  • Tuition reimbursement by the company up to $2,500 annually

Job Profile

As a Customer Assistance Professional/Collections Representative on our Collections team , you will help create successful solutions over the phone with our Credit Card Members whose payments are past due. You will be responsible for advising Card Members of their account status and offer a variety of payment arrangements that will assist them in resolving their account delinquency. Successful candidates are good listeners, problem solvers with attention to detail who enjoy customer interaction.

Responsibilities:

  • Advises Card Members of their account status.

  • Advises Card Member of available programs and payment arrangements based on account delinquency, over the credit limit amount and due date.

  • Complies with the Fair Debt Collection Practices Act (FDCPA), state and federal laws, and 1FBUSA's policies and procedures governing collection activities

  • Verifies and updates all Card Member contact information.

  • Records all transactions and arrangements on Card Member account.

  • Generates follow-up transactions when necessary.

Qualifications:

  • Five (5) or more years of experience in the field of credit card collections.

Interpersonal

  • Positive customer relations skills

  • Effective verbal and listening skills

Problem Solving

  • Focus on achieving successful account solutions

  • Effective reasoning, analysis and negotiating skills

  • Situational decision making and judgement skills

Other

  • Proficiency in Microsoft Windows Operating Systems & Tools

  • Attention to detail and accuracy

  • High School Diploma or equivalent required

HR Contact Number: For questions contact HR at 605-242-6507

Location: 363 West Anchor Drive, Dakota Dunes, SD

Directions: At the four-way stop light in Dakota Dunes, take a right onto Sioux Point Road. Go two more blocks, past our 1st Financial Bank USA - Community Bank, and take a left on West Anchor Drive. Our card operations center is the 2nd office building on the right hand side.

1st Financial Bank USA is an EO employer - M / F / Vets / Disabled.

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