Mineral Palace Hotel and Gaming Night Auditor in Deadwood, South Dakota
Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests and pursuing any issues to an end resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will includeirunning and balancing the audit for the day, fulfillingicustomer requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. iPleasant attitude and excellent demeanor. iWork well under pressure. Schedule flexibility is necessary. Job Duties and Responsibilities: Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfactionPossesses knowledge of reservation and billing systems, maintains room availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies Be knowledgeable in all hotel facilities and local areaProvides a professional image at all times through appearance and dress Follows and enforces company policies and proceduresGuest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers You will be expected to complete all necessary paperwork for checking guests in and out, including guest registration card/folio, telephone charges, any other necessary paperwork. This job requires standing 100% of the time (with the exception of breaks).