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Bank of the West Process Transformation Engagement Manager in Gettysburg, South Dakota

Process Transformation Engagement Manager

Description

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Team Description

The Bank’s Process Transformation group is a high impact team made up of experienced former management consultants and industry professionals.

We work with Bank senior leadership on projects to define and solve key problems, improve processes, drive change, and accelerate strategy.

Job Description Summary – Process Transformation Engagement Manager

Essential Job Functions

  • Partner with Bank senior leadership and subject matter experts to identify priority opportunities and provide recommendations to capture value

  • Lead, coach, mentor team members directly and indirectly

  • Develop and review project proposals and scope definitions to determine project plan and structure

  • Perform overall assessment of current business processes, policies and procedures, people performing the work and management information systems and any other complex technology used in the business to conduct work to identify weaknesses, inefficiencies, and/or gaps for resolution and improvement

  • Provide expertise in analyzing and measuring the effectiveness of existing business processes and technologies within the company

  • Identify issues, form hypotheses and define and execute the necessary data gathering, research and zero-defect analysis for a project/work stream, using Six Sigma methodology where applicable

  • Manage and be responsible for the implementation of recommendations to capture value

  • Perform best practice research and industry benchmarking analysis, as appropriate, to complement our analysis of internal data

  • Develop fact-based insights and findings to shape and support our recommendations

  • Collaborate with key stakeholders & team members to refine our recommendations, build momentum for change and support the successful launch, delivery and oversight of its implementation

Qualifications

Qualifications

  • Bachelor’s Degree from an accredited university required

  • Master’s/Advanced degree is a plus

  • 10 years of total work experience

  • 3 years of consulting experience (MBB/Big 4/Boutique consultancy firm or within an internal consulting group or similar team of a large corporation) is a plus

  • Broad knowledge and experience in delivering operational and strategy projects, including process improvements, customer experience enhancements, end-to-end redesign, organizational restructuring, etc.

  • Experience or the ability to implement cross-functional solutions

  • Ability to manage client expectations including areas of scope, schedule, and satisfaction

  • Banking and financial services industry experience is a big plus

  • Lean and/or Six Sigma certification is a plus

Key Success Factors:

  • Ability to demonstrate mature intellectual and managerial leadership skills

  • Ability to work under pressure and to independently handle multiple asks

  • Ability to mentor junior resources to help them grow professionally

  • Strong generalist consulting skills, with a commitment to skill-building and personal development

  • Enthusiasm for and ability to “roll up sleeves” and execute implementation tasks

  • Strong ability to deliver quality results against fast-paced project deliverable deadlines

  • Detail-oriented, with the ability to learn (and unlearn) quickly, get up to speed, and immerse deeply

  • Comfortable dealing with ambiguity and able to multi-task and prioritize

  • Proven ability to execute projects

  • Client focused, with ability to listen carefully, understand client’s problems and provide advice and potential resolutions

  • Adeptness to influence actions and gain the trust and support of others to meet objectives, from top Bank leadership to front-line staff

  • Ability to travel domestically 20-60% when required; many weeks will be 0%

  • Proficiency in Microsoft Office (Project, Excel, Word, PowerPoint) and Visio; bonus points for Tableau or other data visualization tool skills, and/or SQL and database analytics experience

  • Strong communication skills, both written and verbal, and emotional intelligence with every level of stakeholder

  • Eagerness to learn from and to teach others

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Business Analysis

Location: United States-California-San Ramon

Other Locations: United States-Wyoming-Cheyenne, United States-California-Los Angeles, United States-South Dakota-Gettysburg, United States-Oklahoma-Cushing, United States-Missouri-Kansas City, United States-Nebraska-Omaha, United States-North Dakota-Fargo, United States-Idaho-Boise, United States-Washington-Seattle, United States-New Mexico-Albuquerque, United States-California-San Francisco, United States-Kansas-Dodge City, United States-Oregon-Beaverton, United States-Wisconsin-Glendale, United States-Arizona-Tempe, United States-Minnesota-Ada, United States-Utah-Salt Lake City, United States-Nevada-Las Vegas, United States-California-City of Industry, United States-Iowa-Ames

Requisition ID: 056368

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