Rise Broadband Technician Installation and Repair Nomad in N Sioux City, South Dakota
Advance your career with a leader in the wireless industry!Rise Broadband is the nation s largest fixed wireless network. We are dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most.Providing a great customer experience is what we strive to do here at Rise Broadband. But Rise has more to offer including competitive pay, benefits, a fun work environment and career advancement opportunities. Many of our supervisors and managers began on our front lines answering calls or performing customer installations. We believe diversity is our greatest strength. Rise Broadband is proud to be an equal employment opportunity and an affirmative action employer.A Technician, Install and Repair - Nomad is responsible for providing excellent customer service through installing, troubleshooting, maintaining, and upgrading Rise Broadband network systems and equipment. This position regularly climbs ladders and works on rooftops and may occasionally work on towers-up to 500ft. This Nomad position travels on a frequent basis within the large geographic footprint.Essential Duties: Installs and programs equipment; including high speed internet, VOIP, and basic personal computer (PC) and Local Area Network (LAN) setup and repair Troubleshoots, diagnoses, repairs, replaces, and upgrades components Checks systems for correct functionality and optimal performance Maintains accurate installation, service, and inventory records Ensures adequate supply levels by inventorying stock and communicating needs to warehouse Treats customers with respect, courtesy, and professionalism at all times Coordinates schedules with dispatchers Listens to descriptions of problems, answering questions, and resolving issues Communicates the wiring plan and equipment lay-out with customer prior to the installation Educates customers by conveying verbal information clearly and concisely Climbs communications towers and ladders; safely working in an elevated position Maintains backhaul network; repairing network outages Identifies potential performance bottle necks" in the system Ensures proper site operation; inspecting cable and electrical equipment Identifies and designing potential new areas to be developed Contacts homeowners and site managers to ensure installation satisfaction Follows industry codes, regulations, and standards Adheres to policies and procedures while working autonomously Maintains a safe work environment by following safe practices and adhering to safety policies, including practicing safe driving techniques Acquires and applies information needed for prompt decision making Refers to and interprets schematics, manuals, and manufacturer's instructions Updates and improves job knowledge by participating in educational opportunities, reading technical publications, and participating in on-going technical training Supports co-workers and builds positive working relationships with all team members Meets or exceeds performance goals and quality standards Meets or exceeds productivity standards by prioritizing tasks and working efficiently Travel up to 95% of the time including day trips and over-night. Other duties as assignedJob Requirements Valid driver s license 1 year in a related experience preferred Microsoft Office suite preferred Knowledge of networking and electronics theory, and electrical codes and standards relative to communications Basic knowledge of RF wireless technologies, IP networking, and wireless planning Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexibleWorking ConditionsEmployer's Job# 817765815_1Please visit job URL for more information about this opening and to view EOE statement.