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Merck Application Support Specialist - Research in Pierre, South Dakota

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Position Description:

As part of this new TIO&E/AMS team, the candidate will have the opportunity to work on a Global IT Team to identify, coordinate, and resolve challenges at the intersection of healthcare, information, and technology. The role offers technology professionals incredible opportunities to collaborate with targeted teams (Business & IT) across the globe to drive the integration of IT solutions in support of business strategies ensuring realization of the desired end state in support of the Research Laboratory -IT portfolio.

The Application Lead candidate will be aligned to the portfolio of projects and assigned to initiatives primarily in support of the client area of Discovery, Preclinical and Early Development (DPED). In addition to the support and maintenance of global applications from the Research Laboratories or Pre-Clinical/Clinical domains, the candidate will represent the organization within the product model furthering our transformation journey and building on the learnings from our product line leadership pilots and the DPED lighthouses as well.

Core Product Support Lead Responsibilities include:

  • Partner with business, scientific, and technical stakeholders to characterize the ongoing scientific support needs by functional area and business process, identifying strengths and gaps in current support services including lab computing, high performance computing, application and workflow support, shop floor and lab automation, data capture and reporting services.

  • Manage service offerings for IT systems and applications within the scope, to ensure sustainment of key business operations.

  • Contribute to the development of and to insure the maintenance of dynamic roadmap(s) of the evolution of targeted products in alignment with the research strategy.

  • Collaborate with key vendors and track vendor performance to ensure service levels are delivered as expected.Operational Support Monitoring and Incident Management for day-to-day operations

  • Manage targeted IT projects requiring cross-department resources (internal/external) & coordination while working independently and creatively.

  • IT Product Model (AMS Representative) stakeholder on ALL Value teams, Product Teams, and Product lines with immediate focus on the following:

  • Business case influence and developmentInnovation and enterprise architecture and landscape activitiesProject Lifecycle including Application End of Life Coordination and Recommendations

  • Act as point of escalation and coordination for infrastructure and support service failures and incidents

  • Establish a culture of measurement and continuous improvement both internally and with outsourced partners to drive efficiency and improved user experience.

  • Coordinate demand management function including oversight of minor enhancements as well as medium sized development projects.

  • Responsible for service reporting and continuous service improvement efforts.

  • Define and establish a customer focused engagement model and appropriate service governance and metrics.

Education Minimum Requirement:

  • Bachelor´s Degree with relevant experience concentrated in Computer Science, Information Science, Engineering, Scientific Discipline or equivalent.

Required Experience and Skills:

  • Minimum 3 years of relevant experience managing IT Projects and/or support Services.

  • Demonstrated success in building strong relationships and sharing best practices with diverse client organizations/stakeholders and across cross-divisional IT functions.

  • Demonstrated skills in developing compelling business cases and solution recommendations; specifically ensuring high quality materials to facilitate both key client and IT conversations and presentations.

  • Proven experience of working within an IT service framework (ITIL) throughout the service and project lifecycle ensuring compliance

  • Experience establishing and maintaining excellence in service management, with ability to translate defects into continuous improvement.

  • Highly responsive and client-oriented, with a focus on user experience, follow-up and accountability for outcomes to key issues and root causes.

  • Demonstrated execution, ability to drive change, and manage complex program execution.

  • Ability to influence and collaborate across all levels of the organization, achieving results with a largely virtual and globally distributed team.

  • Proven ability as a self-starter and problem solver; comfort with ambiguity and able to effectively take the conceptual to the pragmatic, addressing business and technical obstacles as they emerge.

  • Strong written and verbal communication skills, including the ability to quickly synthesize data and develop recommendations for senior leaders.

  • Ability to build and manage global diverse teams and vendors.

  • Ability to work with individuals at all levels and demonstrate a level of professionalism that instills confidence and inspires trust.

  • Experience working in a highly regulated environment and thorough understanding of the System Development Life Cycle (SDLC) for computerized systems.

  • Ability to succeed in a dynamic, rapidly changing, highly matrixed business environment.

  • Strong communication and interpersonal skills at all organizational levels.

  • Ability to identify and leverage the right people, processes, and tools to achieve planned results on time and on budget.

  • Ability to work independently as well as in a team.

  • Experience in driving process and service improvements.

Preferred Experience and Skills:

  • Minimum 7 years of relevant experience managing IT Projects and/or support Services.

  • Experience working in the Pharmaceutical industry or a Health & Life Sciences Practice.

  • ITIL Foundation and ITIL Service Operation Certification.

  • Experiences from the Research Laboratories or Clinical/Pre-clinical domains.

  • Experience managing resources and suppliers.

  • Project Management experience on small to medium sized projects.

  • Experience working with laboratory automation systems, LIMS systems, Open LAB Solution for Primary Electronic Lab Data Management and Archiving, and drug discovery (basic research) data systems.

  • Experience working in a GxP (GLP, and/or GMP) environment.

  • Experience with Lean-Six Sigma methodologies (Yellow and/or Green Belt).

  • Experience with Change Execution Management (CEM).

  • Experience with Client Relationship Management (CRM).

  • Experience with establishing strong Data and Process Governance.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .

INVENT.

IMPACT.

INSPIRE.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL [survey.sogosurvey.com]) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Flex Time, Remote Work, Telecommuting

Shift:

1st - Day

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID: R117266

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