General Electric Asset Management Operations – Senior Staff Project Team Manager in Pierre, South Dakota
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Asset Management Operations leader will be responsible for delivery of GE Grid Software Solutions in North America. This role will be focused on leading customer engagements in the Americas for the Geospatial and Mobile product lines. This role requires building a strong rapport with senior customer leadership to negotiate successful outcomes during all phases of deployment.
This role is responsible for executing the Services strategy in the region, by balancing profitable growth, strategically managing costs, and intelligently mitigating risks. The successful candidate will be results oriented and proactively leading the team to better quarterly outcomes for the business. This role involves leading a team of Project Managers and Technical Leads - the leader must be able to effectively set priorities and motivate this organization.
The Operations leader will drive transformation of the organization from a project based approach to a modern software services organization which focuses on consultative selling and delivering customer outcomes.
In this role you will:
Provide leadership and direction to ensure the execution of high quality service and delivery, including the assessment of services opportunities and deployment of a full portfolio of services and/or solution offerings, based on customer need.
Engage customers at the executive level to manage program risks, achieve commitments, and negotiate outcomes for GE
Deliver regional Operating Plan for Revenue, CM and Cash, quarterly and annually and drive all related actions.
Effectively navigate the GE organization to ensure resources, deliveries, and outcomes are met according to customer commitments.
Partner and collaborate with Global Services, Global Delivery Centers, and the Centers of Excellence to ensure a cohesive strategy and execution in delivering solutions to customers.
Work closely with the regional leadership team under the regional GM leadership to define and execute the regional business strategy
Drive continuous improvement, process excellence and productivity
Measure and monitor overall customer satisfaction, manage major customer escalations and drive best in class customer service excellence.
Lead the continued evolution of the Services organization from project-based to customer success-based. Participate in and strengthen the partnership between Sales and Service to provide seamless customer service and rapid response.
Deliver on all business commitments including revenue and base cost targets, quality and compliance activities
Understand and meet customer needs while balancing business objectives and fostering strong customer relationships by exceeding customer expectations on service delivery
Be an expert in proactively using data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the global team.
Foster a culture of customer focus and drive high performance project execution through continuous engagement.
Navigate through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing situations.
Demonstrate strategic level skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view.
Act with a sense of urgency and lead with integrity, building the respect and confidence of the stakeholders internal & external to SWS Qualifications/Requirements: Basic Qualifications:
Bachelor’s Degree from an accredited college or university required, preferably within a business or STEM field
At least 5 years of leadership experience managing team of Project Managers.
Minimum of 5 years working in a software environmentEligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 30% Desired Characteristics: Desired Characteristics:
Ability to develop and execute multiple priorities and approaches to meet objectives
MBA or equivalent
Familiarity with the Asset Management portfolio – Smallworld, Mobile Enterprise
5 years experience in business operations within a software company
5 years of management experience including on-site and remote teamsTechnical Expertise:
Facilitates and coaches Operations personnel and Project Managers on quality project execution and services delivery.
Knowledgeable about project delivery and business operations.
Quantifies effectiveness of project execution by gathering data.
Drives accountability and adoption of prescribed corporate systems and standards. Publishes guidance and documentation to promote adoption. Proposes solutions based on research and synthesis; creates and enforces general operational principles that capture the vision and critical concerns of Executive Leadership.
Guides global team to embrace prescribed corporate systems and solutions while participating in the refinement of those systems.
Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.Business Acumen:
Appraises and articulates the value of what is most important to the customer and how GE products and/or services can meet those needs.
Goes above and beyond for the customer; builds a good customer relationship to best understand customer needs.
Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction.
Addresses all customer concerns/issues in a timely and satisfactory fashion.
Exhibits thorough understanding of customer enterprise – as well as interdependencies between departments. Demonstrates ability to interact with influencers, stakeholders, and decision makers as part of a larger customer account plan. Finds ways to access and engage senior customer leadership.Leadership:
Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose. Learns from failure.
Creates meaningful stories and two-way communications that drive behavior. Communicates functional strategy and roadmap with sufficient detail for teams to utilize. Describes functional area information to leaders. Coaches others on effective presentation skills. Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results. Determines the need for theoretical explanations vs. a business actionable answer in a presentation.
Influences through others, including by use of experts or other third parties. Builds direct and "behind the scenes" support for ideas. Foresees downstream consequences and effectively tailors communication strategy to support a positive outcome.Personal Attributes:
Leads customers to take ownership of explaining their business problems through mutual understanding; engages customers by creating exciting dialogue.
Effectively directs and mentor’s others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices. Finds important patterns in seemingly unrelated information.
Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.#DTR Locations: United States; Colorado, Florida, Washington; Greenwood Village, Melbourne, RedmondGE will only employ those who are legally authorized to work in the United States for this opening.