General Electric LCS Clinical Education Specialist - Perioperative Software Services in Pierre, South Dakota
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Clinical Education Specialist II (CES) will deliver clinical and operational expertise by providing excellent education and training support within a specific modality or product portfolio to clinical end-users.
This role will be remote and the location is flexible - provided it is near a major airport.
Facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.
Possess in-depth product, clinical, and software knowledge, skills, and competence within a specific modality. Integrates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment
Delivers advanced skills to influence the delivery of customer training and solutions
Provides pre-sale product clinical evaluations and/or educational sessions to potential customers
Clearly define specific customer needs and solutions identified through evaluating existing clinical and workflow practices and provides configuration support to realize clinical advantage
In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
Ability to collaborate, coordinate and influence the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions
Delivers education and training through multiple methods, such as, on-site, web based, virtual, and classroom training.
Acts as a subject matter expert, provides advanced training strategies, such as, Master Training and Resident Expert and is an effective resource and mentor to others on the team
Supports new product initiatives, such as, applied intelligence and enhanced database platforms
Drive realization of revenue thru execution of on-site or remote clinical education delivery
Produce comprehensive, consistent and timely completion of documentation requirements pre-through post training
Provide ongoing post-installation training and support as needed. Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation. Consistently able to provide answers to a wide range of questions.
Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
Proven problem-solving approach. Handles all types of complex/ escalated issues and inquiries. Researches and analyzes areas of improvement
Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines, and provides and maintains clear and complete records to comply with all elements relevant to the position.
Possess strong interpersonal and communication skills, and places personal and business integrity at forefront
Differentiate with exceptional customer service and actively integrate user experience and outcomes
Effective resource and mentor to others on the team. Facilitates social interaction and fostering acclimatization to the organization’s and team’s culture.
Shares experiences and solutions with all members of the team. Stays abreast of industry trends and best practices
Bachelors degree with three years experience in a health care field.
Supports CES’s in developing foundational skills and knowledge
Excels in a clinical/patient environment
Willingness to travel extensively 80+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary
Must maintain a valid driver’s license and satisfactory driving record
Proficient use of software applications, such as, Microsoft Office (Outlook, Word, PowerPoint, and Excel) and navigating other computer and web-based tools (intranet/internet/apps)
Ability to learn specialized industry specific software and provide digital education and training solutions
Proven excellent presentation and/or facilitation skills
Must successfully clear a background investigation, including but not limited to: verification of past employment, criminal history and educational background
Willingness/ability to pass a drug test
Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but not limited to, proof of immunization for mumps, measles and rubella(MMR) and hepatitis and drug testing /screening.
Candidate must be legally authorized to work in the United States without restriction
Candidate must be willing to work out of an office or home/remote office
Bachelors or advanced degree in a healthcare-related field
Experience with GEHC Clinical Information Systems preferably within the Perioperative and/or Perinatal offerings.
Strong verbal communication. Able to communicate complex clinical content in an easy to understand manner to a variety of audiences (internal and external customers)
Strong organizational skills to sustain in a dynamic environment. Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities. Possess stress tolerance
Possess purpose, performance, progress, potential, and pride
Ability to support and contribute to strategy and innovation. Through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience
Self-confident, service-oriented, conscientious, assertive, persistent, achievement-oriented, flexible and a team player.
Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive
Dependable. Being reliable, responsible, dedicated, committed, and fulfilling obligations
High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
GE will only employ those who are legally authorized to work in the United States for this opening.