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American Express Global Business Travel MI Analyst in Pierre, South Dakota

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.

Role:

Data Analytics team, which is part of the Data Analytics, Technology and Product Organization of GBT, is at the forefront of providing an extensive range of professional reporting services which among others includes analysis about travel spend and trends, travel booking behavior or supplier spend.

  • The Data Analytics team is looking to backfill a MI Analyst role based in the US, virtually from home.

Overall Objective:

  • To work with your allocated clients as well as stakeholders within the business to understand data requirements and then translate requirements into effective reporting, visualization and actionable insights.

  • To provide information and advice to all GBT/HRG Client Services to enable them to recognize and highlight opportunities.

  • To develop report solutions within scope and budget, deliver reports internally and to clients in high quality and on time and in accordance with internal processes/workflows.

  • To support the streamlining and automation of ad-hoc and standardized reporting functions and create efficiencies in the process for producing data analytics.

  • To identify data quality issues and support internal teams in resolving those issues.

  • Actively drive the solution of any data quality issues.

Key Areas of Activity:

  • Analysis and interpretation of airline, hotel, car rental and other travel data using Excel, Access, and other MI/BI tools.

  • Working closely with internal stakeholders to deliver accurate information and analysis to clients.

  • Managing all analytical and data aspects of client reporting and consulting projects.

  • Playing an active role in generating ideas for new models, reports and analysis which could be developed to enhance our clients ability to effectively manage travel program and priorities.

Qualifications:

The successful candidate should demonstrate the following:

  • Fully proficient with GBT/HRG MI/BI reporting tools and capabilities.

  • Thrive in continual change.

  • Understanding of business travel data, tools and process flows.

  • Proven ability to collaborate across functions and teams.

  • Exceptional communication skills, ability to influence internal and external customers with ease.

  • Strong thought leadership.

  • Ability to develop and execute strategies to improve the customer experience.

  • Advanced knowledge of Microsoft Excel.

  • Strong organization, analytical and problem solving skills

  • Excellent communication skills (written and oral).

  • Willingness to work flexible hours, including those needed to support customers in other regions.

Key Skills:

  • Experiences in creating and automating client reporting deliverables with a quality control process.

  • Advanced Microsoft Excel skills, including pivot tables and advanced user functions.

  • Basic knowledge in Microsoft SQL Server Management Studio.

  • Experience in working with BI tool such as Alteryx, Tableau, Birst, QlikView, MS Power BI, SAP Crystal Reporting and Micro Strategy is desirable.

  • Very strong analytical skills with demonstrable ability to interpret all data sources in order to identify areas of opportunities and recommend solutions.

  • Excellent time management skills and demonstrable consistency in meeting agreed deadlines / time-frames in a pressurized environment.

Key Competencies:

  • Ability to work on own initiative without the need for significant supervision.

  • Result-driven and analytical problem-solving ability.

  • Ability to work as an active and participating member of a team.

  • Strong attention to detail, analytical mind and conscientious approach.

  • Confidence and ability to communicate effectively and professionally at all times and at all levels of organizational structure, both internally and externally.

Location

United States>Georgia>Virtual

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement at https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

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