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Flexential Operations Manager - Partner Programs in Pierre, South Dakota

Job Description:

Flexential is seeking an experienced candidate to provide program and operational support for the channel team and their partner ecosystem. The partner program operations manager will play a key role in supporting the channel team with sales processes, systems, reporting and general partner support. This role will require cross-functional alignment across internal Flexential teams to support the current channel business, as well as be an integral contributor to implement new processes that drive operational efficiencies. The successful candidate must be a self-starter and possess exceptional analytical, organizational, communication and interpersonal skills.

Role & Responsibilities:

  • Provide day to day program support on various operational processes that support partners and the Channel Sales team

  • Assist in the design, development, implementation of Channel processes to drive efficiencies, working cross functionally to ensure adoption and system optimization and greater partner satisfaction

  • Responsible for documenting and communicating channel processes internally

  • Manage partner onboarding and full lifecycle partner account management (applications, contracts, SFDC partner account profiles, etc…)

  • Support the partner lead registration processes and proper tracking to ensure accurate tracking and reporting

  • Provide reporting on program/partner KPI’s and general SFDC reporting to support the management of the overall partner program

  • Serve as a customer service support for partner commission and portal inquiries

  • Conduct weekly calls with key partners to track overall commission inquiries/open items as well as prepare monthly bookings reports

  • Assist partners with registration and training on the Partner Portal

  • Assist the Channel Sales team with support for strategic partner initiatives/partner program implementations projects and Partner incentives

Qualifications:

  • Prior experience in Partner Program operations or Channel support role in the services/IT space with a deep understanding of industry best practices

  • Salesforce.com experience and proficiency in Microsoft Office with superior Excel knowledge and skills

  • Candidate must thrive in a fast-paced, ever-changing environment

  • Strong interpersonal and communication skills

  • Excellent time-management, project management and multi-tasking abilities

  • Works extremely well as a member of a team, but also excels as an individual contributor

Base Pay Range: Annualized salary range offered for this position is estimated to be $70,000 - $90,000, however, the actual pay range depends each candidate’s experience and qualifications.

Variable Pay: Discretionary annual bonus, based on personal and company performance.

Benefits of working at Flexential:

  • Medical, Telehealth, Dental and Vision

  • 401(k)

  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)

  • Life and AD&D

  • Short Term and Long Term disability

  • Unlimited Paid Time Off (PTO)

  • Leave of Absence

  • Employee Assistance Program

  • Wellness Program

  • Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion

Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp.

Follow Flexential on LinkedIn (http://www.linkedin.com/company/flexential) , Twitter (https://twitter.com/flexential) , Facebook (https://www.facebook.com/flexential/) and YouTube (https://www.youtube.com/c/Flexential) .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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