Sanford Health - Pierre Patient Access Representative in Pierre, South Dakota
High School graduation or GED is required; post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes. Operates and maintains standard office equipment such as copiers, faxes, phones. Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders. Helps patients fill out forms and sign related documents according to prescribed procedures. Answer telephones and direct calls to appropriate staff. Works with providers to secure necessary medical records and authorize routine treatments. Verifies all insurance information is up to date and correct; maintains patient data in an electronic registration system and on patient's chart. Registers patients and obtains admission data, as well as demographics and insurance information through patient interviewing. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Wage depends on experience and qualifications; that and benefits will be discussed at interview. Detailed description of duties can be found on the employer's website.