General Electric Service Delivery Manager - Healthcare Digital in Pierre, South Dakota

Role Summary:

The Service Delivery Manager (SDM) manages relationships with our customer base and ensures customer success and ultimate customer loyalty. The SDM is also responsible for delivery on commercial targets (up-sell, renewals) with the assigned customer base.

Essential Responsibilities:

  • Establish and maintain strong personal relationships with the customer base in the assigned service area with the goal of meeting contractual commitments and prepare contract renewals.

  • Communication to customer base.

  • Meet commercial targets to existing customers for Up-sell on Service Catalog and commercializing the incoming service requests.

  • Ensure smooth service delivery in line with contractual commitments with being the interface between customer and our central team (Pool-of-Experts). This includes, but is not limited to technical backlog reviews, customer service requests etc.

  • Closely collaborate with the Region Commercial teams (Product Sales Specialist, Region Leader) to harvest opportunity on Net New Sales in strategic segments.

  • Build solid customer relationships gaining trust and respect through delivery of contractual commitments.

  • Attend regular customer service meetings representing GE delivering Service reports in line with contractual obligations with key customers.

  • Minimize exposure to service credits work with customer support team and incident manager.

  • Work with service support teams and Managers from a strategic level to ensure 1st class service delivery is achieved using feedback from customer and reporting cycles.

  • Delivery customer service reports in line with contractual obligations. Qualifications/Requirements:

  • Bachelor’s degree and leadership experience in management.

  • Commercial mindset.

  • Strong process orientation, problem solving and troubleshooting skills and a firm commitment to quality.

  • Excellent communication skills - ability to interface and influence at multiple organization levels.

  • Exceptional interpersonal skills.

  • Willingness to travel within your specified geographic region.

  • Manage remote teams.

  • Fluent in Swedish and English. Desired Characteristics:

  • Prior Digital/IT service delivery experience within Healthcare.

  • Ability to develop and execute multiple priorities and approaches to meet objectives.

  • Experience to work in global organizations. About Us: GE Healthcare at http://www.gehealthcare.com provides transformational medicaltechnologies and services to meet the demand for increased access, enhanced quality and more affordablehealthcare around the world. GE works on things that matter - great people and technologies taking on toughchallenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery,biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helpsmedical professionals deliver great healthcare to their patients. target=“_blank”>Learn More About Careers at GE Learn More About GE Healthcare Locations: Sweden; Stockholm, GöteborgGE will only employ those who are legally authorized to work in the United States for this opening.