Assurant Customer Care Associate II in Rapid City, South Dakota

  • Are you people oriented?
    • Do you enjoy working in a fast pace environment
    • Are you a quick learner? The Customer Care Associate II position is for an experienced Customer Service Representative who will support several lines of business within Global Preneed. Customer Care Associate II representatives are able to process several basic functions of their assigned team(s) and focus may change based on business needs. The position will include front line contact with clients and customers by various channels, including inbound / outbound calls, emails and correspondence.

_Key tasks:_ * Extensive communications with external customers, agents & funeral homes including inbound and outbound phone calls, supporting multiple phone skill groups and/or teams * Analyzes documentation for processing customer requests, using general problem-solving skills to resolve inquiries and requests * Responsible for processing a variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information. * Prepares standard and ad hoc correspondence * Thorough understanding of procedures to accurately process a wide variety of processes * Ability to research routine requests using multiple methods and tools to find the information needed to complete assigned tasks * May have authority to approve or review work of others * Ability to adhere to regulatory and compliance requirements in completing assignments * Ability to comprehend insurance and contract documents * Must be able to maintain confidentiality and adhere to privacy guidelines

_Basic Requirements:_ * High School degree or equivalent. * Basic Computer Skills including Microsoft Outlook, Word, Excel and basic internet search capabilities. * Minimum 6 months of Customer Service background or office experience.

_Other skills desired:_ * Ability to attend required training, with a focus on continuous learning and development. * Collaborate with team and department members to meet team goals. * Ability to adjust quickly to new or changing business needs. * Seeks knowledge outside of own team and department. * Collaborates with others to resolve routine cases; use critical thinking to find the best solution for our customers. * Has a proven track record of Customer Experience and Customer Focus. * Good verbal and written communication skills * Demonstrates good verbal and written communication skills * Exhibits qualities of integrity, reliability and trust * Strong work ethic * Ability to adjust actions in response to shifting priorities and rapid change * Focus on quality * Flexibility with schedule, work and team environments * Works with team members to achieve team and company goals * Takes accountability for resolving customer issues focusing on the Customer Experience * Displays a positive attitude

_Preferred Experience:_ * Previous insurance experience or leadership experience * Analyze problems and make decisions based on facts and resources available * Bilingual in Spanish or French a plus

Job: *Customer Service

Title: Customer Care Associate II

Location: SD-Rapid City

Requisition ID: 54611