Coca Cola - High Country IT Support Specialist I (Black Hills) in Rapid City, South Dakota

Coca-Cola is the worldandrsquo;s largest beverage distribution company and has been refreshing the world for over 125 years. Coca-Cola Bottling Company High Country is a family-owned independent Bottler where we view you as the heart and soul of our company and strive to improve the quality of life in each community that we serve.We care for our employees and want you to enjoy life. As a benefit, Coca-Cola High Country pays 95% or more of your health, dental and basic life insurance.Aside from fostering an environment for growth and development with Coca-Cola High Country, we want to help you prepare for the future. In addition to our other benefits, we offer a strong 401k plan with a company match along with other supplemental benefits to help secure you and your familyandrsquo;s future. Are you ready to Refresh Your Career? External Applicants: In order to be considered for this position, you must apply at: SummaryAs a member of the Business Support Services Team, the IT Support Specialist maintains and monitors end-user workstations and productivity on local area network. The position will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. This position is responsible for providing support to staff on all company-supported applications including troubleshooting computer (including mobile computer) problems, determining source and advise on appropriate action as well as completing application project-based work. The IT Support Specialist is expected to perform responsibilities in accordance with all company standards, policies and procedures.Essential Duties and ResponsibilitiesAdminister end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add or upgrade and configure disk drives, printers and related equipment. Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives on userand#39;s premises. Load specified software packages such as operating systems, word processing, or spreadsheet programs into computer.Investigate user problems and identify their source; determine possible solutions; test and implement solutions. Interview user to collect information about problem and lead user through diagnostic procedures to determine source of error.Perform and/or oversee software and application installation and upgrades.Test software and hardware to evaluate ease of use and whether product will aid user in performing work.Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. Arrange and administer security measures to restrict unauthorized use of systems and data. Report potential security breaches and improper use of company resources to manager and execute preventative measures.Troubleshoot networks, systems and applications to identify malfunctions and other operational difficulties.Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.Provide status updates, and completion information to manager and/or users, by using a problem request tracking system, voice mail, e-mail, or in-person communication.Refer major hardware problems to service vendor for correction.Record and maintain hardware and software inventorie