Synchrony VP, IT Process Risk & Control (L14) in Rapid City, South Dakota

Job Description:

Role Summary/Purpose:

This position is a leadership role responsible for leading multiple functions collectively comprising the Information Technology (IT) function in the first line of defense. The role requires significant interaction with Information Technology Management, Risk and Audit Leaders.

The individual will work closely with multiple teams within IT, Risk Management, the Business, Audit, Regulators, and executive management. The role requires a strong leader who can raise core capabilities of IT as a risk management function that informs and partners with the business, while providing complete transparency and managing IT risk within the company’s enterprise risk appetite.

Location: Kettering, OH or any SYF location - remote work location considered for current SYF employees

Essential Responsibilities:

  • Enable and drive execution of first line of defense technology risk management aligned to CIO direct reports

  • Build a foundation for a culture of IT risk management and personal accountability for operating within acceptable and clearly defined risk tolerance levels

  • Ensure a risk lens is applied to daily activities

  • Work with senior IT executive teams to leverage the process framework to support an aggregated view of risk and controls at the DOMAIN level

  • Partner with IT executives to develop and implement a consistent process for self-identification of IT risks and issues

  • Ensure that IT teams adhere to all enterprise standards for risk management & governance (including but not limited to Policies, Standards, Procedures and Job Aids)

  • Coordinate and support preparations of IT risk acceptances, risk decisions, and management updates for the weekly IT Risks & Decisions meeting – proactively ensure standards for data quality and completeness are adhered to

  • Develop Risk Review meeting routines with IT teams to drive focus and actions regarding: Existing Risks, Emerging Risks, Pending Decisions or Risk Acceptances, Audits Impacting the organization, Metrics, and other topics as needed

  • Partner and interface with other lines of defense (ORM, Internal Audit, etc.)

  • Ensure appropriate escalation and of issues and roadblocks; Develop solutions to drive resolution of issues and roadblocks

  • Act as “challenge” function for IT risk decisions to ensure risk appetite is considered and risk culture is supported

  • Support TRO efforts to develop and implement IT Risk Management strategy and objectives

  • Partner and collaborate with IT executives and TRM risk governance and horizontal process teams to effectively identify, assess, manage and mitigate risks, and ensure quality and timely execution of risk management assessments and deliverables

  • Partner with TRM Operations and IT executives to prepare for Regulatory exams and MRA closures

  • Must be willing to travel up to 50%

  • Perform other duties and/or special projects as assigned


  • Bachelor’s degree and minimum 7 years of either IT, IT Risk, Operational Risk, Audit or Compliance experience OR in lieu of a degree, High School Diploma/G.E.D. and minimum 9 years of either IT, IT Risk, Operational Risk, Audit or Compliance experience

  • Demonstrated experience with regulatory expectations such as FFIEC, NIST

  • Experience working with industry frameworks such as CobIT, ITIL

  • Technical and operational experience with IT risk management and standard industry practices with demonstrated experience assisting the business with the identification, governance and management of IT risk

  • Experience and demonstrated track record for providing consultancy and assurance services for IT strategy, policies and governance

Desired Characteristics:

  • Demonstrate experience driving improvements across complex organizations and processes of varying levels of maturity

  • Experience working with industry standard maturity models

  • Strong presentation and communication skills with a demonstrated business presence while interacting with senior business executives

  • Strong analytical skills and the ability to evaluate risk/reward tradeoffs appropriate to maintaining risk appetite

  • Proven experience executing with accuracy, on time and while dealing with ambiguity

  • Strong PC skills including MS office tools

  • Action and detail oriented, excellent organization and prioritization skills

  • Proven experience developing and influencing a balanced perspective resulting from the consolidation and analysis of information from multiple perspectives, in a balanced and timely manner

  • Independent worker with awareness of when to escalate and engage others

  • Demonstrate commitment to continuous improvement

  • Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels

  • Strong leadership of people including coaching, mentoring and performance development

  • Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruption

  • Influence and role model behaviors that will lead to a “STRONG” risk environment

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 115,000.00 - 230,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 14

Job Family Group:

Information Technology

With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.

Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join Synchrony Financial, you’re joining an organization that recognizes that our people are our greatest asset —every single one of them. That’s why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At Synchrony Financial, we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.