Interstate Companies Inc 2nd Shift Service Writer in Sioux Falls, South Dakota
Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,500 employees in its corporate office and five operating units - Interstate AssemblySystems, Interstate BearingSystems, Interstate IndustrialSystems, Interstate PowerSystems and I-State Truck Center.As we have since our founding in 1957 as one of the world's first Detroit Diesel Engine distributors, we continue to recruit career-oriented individuals who want fulfilling work and opportunities for professional growth. Our employees' commitment to the company and its "Pride in Service" motto helps Interstate Companies deliver exceptional customer service every day.I-State Truck Center is a dealer for Freightliner and Western Star. We have been a market leader in the service industry for over 50 years, and we have excelled at providing solutions and adding value for our customers.We are currently seeking an experienced Service Advisor to join our team. The hours for second shift will be 3pm to midnight.Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. This role will be Monday through Friday from 2:00 pm to 10:00 pm with a 3 week rotating Saturday shift of 8:00 am to to 12:00 pm.Job Duties:Greet the customer and start the process of helping the customer through the repairHelp identify a mechanical problem by questioning the customer or visual inspectionPositive interface with technicians, foreman, parts department and customersAdvise customers about necessary services needed for repair of vehicleWrite and present accurate estimates of repairExplain the work and charges to the customer when the job is completeAccurately process customer and warranty repair ordersOrganize and prioritize work flow of shop and field techniciansCommunicate with shift advisers as to work progress and priorityResponsible for securing facility at close of shiftAssist parts department with purchasing, work orders, etc.Administrative duties as related to roleRequirements for Service Advisor:High School Graduate Required3 Years of Truck or Automotive Service Writing Experience RequiredIdeal Candidate will possess the following qualities:Positive attitudeSolid written and verbal communication skills including excellent customer service and phone skillsOrganized and able to manage time wiselyThe desire to succeed in a day to day challenging positionMechanical ExperienceComputer Skills (Excel, Word, Excede Operating System)Benefits:Hourly SalaryBroad range of health (medical, dental and vision) insurance optionsFlexible paid time off and paid holidays401(K) with company matchPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.