United Ground Express Airport General Manager - Sioux Falls Regional Airport in Sioux Falls, South Dakota

General Manager **

/United Ground Express (UGE), a subsidiary of United Airlines, Inc., supports airline customers and flights at many airports across the United States. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States./ /A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry./ /And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks./ *Overview* As a General Manager, your station will be an important part of our customers’ travel experience. You’ll lead your stations’ day-to-day operational, service, financial and team performance. Most importantly, you’ll create a great place to work for your team and a welcoming environment for our customers. *Airport General Manager -Sioux Falls Regional Airport* *Responsibilities* * Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results * Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities * Sets a positive example for station team to ensure excellent customer service * Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships * Solicits customer feedback to understand customer needs and opportunities to improve their travel experience * Demonstrates a calm demeanor during periods of high volume or irregular operations * Provides coaching and direction to the station team to achieve operational goals * Manages the station budget, staffing forecasts and resource requirements * Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees * Responsible for compliance with Station controls and Internal Audit standards * Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions * Manage vendor service contracts as required *Education* * College Degree or equivalent work experience required * College degree in business or a closely related field may substitute for the required experience *Knowledge/Skills* Required * Ability to manage airport operations independently * Ability to work in a dynamic, fast paced operational environment * Analytical thinking, goal-directed leadership and service-oriented performance * Strong communication and interpersonal skills * Strong problem solving skills and drive for excellence * Organization and planning skills * Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.) * Strong leadership skills, with the ability to motivate and coach others * Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations *Experience* * Previous service or operational experience required * Previous supervisory experience required

Job: *UGE Airport Management & Administrative

Organization: *United Ground Express

Title: Airport General Manager - Sioux Falls Regional Airport

Location: SD-FSD - Sioux Falls

Requisition ID: FSD00000041