Fiserv Application Specialist, Sr in Sioux Falls, South Dakota
Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation.
At Fiserv, you’ll find a collaborative environment that values teamwork and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
What does a great Application Specialist do?
As the Application Specialist, you will play a critical support role to improve the relationship with assigned clients. You will work closely with your clients and internal resources to gain a deep understanding of the clients processing environment and application processes in order to support day-to-day inquiries, resolve complex issues, custom development issues and regulatory compliance inquiries. Your flexibility is critical as you will sometimes need to work outside of standard business hours for release support or production issues.
Essential Job Responsibilities:
Provide extraordinary customer service with accurate and detailed support for all requests on a problem-to-solution level. This includes answering client inquires, researching and troubleshooting, solving complex client problems and raising to the appropriate group when required.
Develop and maintain a working knowledge of the issues rare to assigned clients. This includes, but is not limited to, interfaces, custom files (both incoming and outgoing), special jobs, FTP processes, etc. Frequently review and update these processes to ensure this information is current.
Craft clear and detailed documentation for Clients, Development, Professional Services and Management.
Prioritize case load based upon client urgency and impact while maintaining client expectations; ensuring a superior client experience.
Participate in after-hours support for critical production issues and routine software/hardware upgrades.
Work with the Client Executive to prepare and lead assigned client weekly status calls to provide overall status on project and service concerns
Ability to handle numerous concurrent projects.
Ability to work independently as well as in a team environment `
Provide training on system functionality for clients and internal staff (as assigned).
You’re the kind of person that has:
Excellent written, verbal communication, and analytical skills
Strong organizational skills, ability to multi-task, prioritize and to perform well under pressure
Flexibility to work extended hours to support clients' needs
Strong customer/client focus
Able to work effectively in a matrix environment.
Ability to build relationships with and influence other functional areas.
Basic Qualifications for Consideration:
High School Diploma required
Minimum three years of experience in an Application Support role within Financial Services, preferably in the credit industry
Strong Experience with Microsoft Excel, Word, and PowerPoint.
Bachelor’s Degree in Business, Finance or related field.
Knowledge of and experience working with the credit processing platform, VisionPlus.
- Ability to travel (10-15%) upon request
Who We Are:
With more than 1,200 associates in nine primary locations, Fiserv Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to improve profit, reduce cost, and mitigate risk.
Card Services by the Numbers
1+ billion debit, credit, and ATM transactions processed
28,000 ATMs managed
50+ million accounts managed
Our debit network is accessible at 3.6 million point-of-sale locations and 535,000 ATMs
Handled $1+ million in commerce in our busiest minute this year
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.