Sanford Health Associate Help Desk Support Technician | IT Help Desk Support | Sioux Falls in Sioux Falls, South Dakota
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
See yourself at Sanford!
Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Serve as initial primary point of contact to Sanford technology end users by receiving calls and electronic requests.
Weekly schedule options:
Wednesday-Saturday Must understand and utilize best practice principles to provide front line support and best possible customer service in a timely manner. Resolve issues on first call when possible using knowledge retained from training and searching resource materials available. Record issues in the software database. Demonstrate high level of commitment to being the customers advocate. Possess the ability to comprehend and retain dynamically changing information relevant to supporting the department and organization. Demonstrate a high level of accountability on all operational duties and adhere to expected standards. Follow documented processes paying close attention to detail. Recognize potential problems or patterns of events and react responsibly. Must demonstrate professional writing skills and complete all phases of call records as directed. Must be able to multi task. Demonstrate aptitude in problem determination and diagnose technical and business issues.
Associate's degree required or two years' experience in a customer service role.
Help Desk Support Certification preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to firstname.lastname@example.org .
Job Function: Information Technology
Req Number: R-23550
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