Citi ATO Trust Team Leader in Sioux Falls, South Dakota

  • Primary Location: United States,South Dakota,Sioux Falls

  • Education: Bachelor's Degree

  • Job Function: Private Client Product Mgmt

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18045932


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Brief Description of the Organization

CBNA is the primary legal entity for Citi, providing products and services to consumers, financial institutions and corporate clients around the world. In the past, Citi has provided most of its internal reporting on a business by business basis. With the changes in the regulatory environment, strong legal entity reporting and governance has become essential. This team is responsible for ensuring that CBNA has the appropriate governance and control infrastructure to meet the demand for legal entity planning, execution, information management and the ever-evolving regulatory environment.

Position Description

ATO Trust Team Leader is responsible for the management of the Assistant Trust Officers in the Americas and for the efficient and profitable administration of the portfolios of trusts and companies managed by the TO/ATO team. Working closely with the Fiduciary Heads and other Team Leaders this position is responsible for assisting the team to meet their goals and contribute towards delivering excellent and consistent service to clients (internal and external). In addition, provide administrative, technical, product and client related support to Trust staff as well as Citi Banking Teams.


Sound understanding of trust and company law and being able to recognize and analyze basic legal and accounting issues, to apply basic legal and accounting principles to such issues and to seek decisions, directions or guidance from senior Management when needed.

• Responding to requests from clients, outside professionals and bankers for execution of transactions or provision of information and clarification

• Responding to requests from accounting and control departments for information and clarification about accounts or related administrative issues

• Identifying and highlighting issues or problems that could pose a risk to the corporation of financial loss or damage to the corporation’s reputation and franchise

• Maintaining fiduciary documentary files according to guidelines and procedures so as to ensure that legal, fiduciary and record keeping responsibilities are performed and that there is evidence thereof

• Ensuring that the corporation’s data base system contains accurate and up to date information

• Understanding the basics of trust and corporate accounting in order to review and approve financial statements and to classify transactions accurately for accounting purposes

• Maintaining the profitability of the corporation through timely and accurate rendition, collection and reporting of fee billings.

• Maintaining the security of clients and corporation information by ensuring that all original and sensitive documents are appropriately filed or vaulted in accordance with corporation policies and procedures

• Ability to determine appropriate course of action of usual transactions, occurrences and events in accordance with general legal and administrative requirements

• Ensure compliance with all Citi policies and procedures.

• Participate, when applicable, in audits/exams, Compliance and Business Risk matters.

• Participate, when applicable, in the oversight of facility management, supplies, contracts.

• Participate in development of departmental policies and procedures.

• Facilitate problem solving and collaboration amongst the team in each center and more importantly across all FS centers.


Knowledge/Experience: Technical Skills

• Has a sound knowledge of fundamental trust law both U.S. and international, and administrative practice

• Has a fundamental knowledge and understanding of investment instruments and credit concepts

• Has a fundamental knowledge of banking products and how they are used in the overall management and administration of wealth

• Has a sound understanding and working knowledge of accounting concepts and their applications

People Management

• Strong people management skills

• Ability to motivate and lead the team to superior performance

• Exhibits strong team-player skills

• Encourages and supports development of individuals and team

• Organize team TO/ATO assignments in conjunction with FS TLs and FS Heads.

• Assist in hiring/filling open positions

• Match team members to jobs/assignments/projects.

• Completing mid and year-end performance reviews.

• Maintaining calendar and approvals of time-off

Communication Skills

• Above average ability to communicate both verbally and written in a concise and coherent manner, addressing or conveying issues, challenges, opportunities arising in the ordinary course of business

• Ability to communicate effectively and present issues and possible solutions.

• Ability to interact, cooperate and work through issues with team members, Banking Staff, product partners and clients

• Encourage communication among team members and across the entire trust organization.

Mentor/Coach Team

• Assist ATOs with continuing professional development. Ensure team members have the necessary education and training to effectively participate on the team

• Motivate and inspire team members.

• Recognize and celebrate team member accomplishments.

• Lead by setting a good example.

• Assist individuals and the team in developing individual and team goals.

• Create an environment oriented to trust, open communication, creative thinking and cohesiveness.

• Facilitate problem solving and collaboration amongst the team in each center and more importantly across all FS centers.

Coursework on GLMS

• Year End Conversations

• How to Deliver a Performance Appraisal

• Prepare and Deliver a Performance Appraisal

• Stepping up to Management Lessons 1 through 9