Fiserv Client Care Technical Support - Loans in Sioux Falls, South Dakota

Position Description

About the Role :

In this position, you will work in a dynamic, professional, customer service-oriented environment, supporting Financial Institutions on the industry’s “leading edge” products. You will respond to customer inquiries, research solutions and solve problems for our clients primarily with our DNA core platform, loan servicing.

In this role, you will gain hands on experience working as part of a world-class financial services technology company. You will help Fiserv clients fully leverage our best in class technology while using your technical expertise to identify opportunities for technology enhancements and process improvement.

  • You’ll receive customized development opportunities, including ‘in role’ experiences that challenge your thinking and broaden your skillset, mentorship & coaching, exposure opportunities and formal training.

  • You will work with a fun and diverse group of people determined to ensure there are real business improvements that help Fiserv win.

  • This is a great opportunity to develop the necessary foundation in technical client support. This role is a talent pipeline for future leaders. We want to hire you for a career, not a role!

About our Business:

Join Us! Fiserv has been named to FORTUNE® magazine’s list of World’s Most Admired Companies in 2014, 2015, 2016 and 2017. This is the fourth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

Fiserv has been a trusted name in financial services technology for more than 30 years. We’re leading the digital transformation of financial services, helping financial institutions move and manage money – securely, reliably and with ease – through our innovative solutions and deep expertise.

Essential Job Responsibilities :

  • Provide consultation, training and support to the client before, during and after implementation, including the correct use of the system and application procedures.Focus will be on our Loan products within DNA.

  • Understand and manage client expectations ensuring client priorities and high impact items are addressed in a timely manner.

  • Support our clients utilizing our products and services.

  • Log, track and manage all incoming calls professionally, maintain current notes, provide timely and accurate resolution of client issues, ensuring client satisfaction.

  • Provide detailed analysis of issues received from clients. May utilize SQL or Logic to analyze client data.

  • Must be able to stage test scenarios in test environments, recreating and documenting each step as reported by client.

  • Communicate progress and any potential problems to manager for awareness and/or resolution.

  • Collaborate extensively with internal departments to resolve client issues, actively contributing to the effectiveness of the team.

  • Provide superior client support through excellent written and verbal communication, responsive follow through, and advocacy for client issues within internal departments.

  • Perform other duties as required.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Minimum Qualifications :

  • Bachelor’s Degree or equivalent experience

  • 2 - 5 years’ experience in financial industry field.Preferably in the Banking or the Credit Union industry.

Job Related Experience :

  • We seek a Client Tech Support Rep with lending experience in the financial industry

  • Must be able to make decisions and solve problems that are general in nature and for which there are precedents.

  • Past experience in an analytical and customer facing role.

  • Proficient PC skills, Microsoft Office application experience & Microsoft SQL Server experience.

  • Strong problem-solving, communication and interpersonal skills.

  • Dedication to quality and high-level customer satisfaction

  • Excellent follow-up skills and attention to detail.

  • Ability to deal with time constraints, emotional situations and conflict

  • Ability to work well independently and within a team

  • Previous experience with DNA and/or other Fiserv experience a plus.

Travel Required :

  • Minimal travel

Work Environment:

  • On Site or Remote

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.