PDS Tech Inc Client Tech Support Help Desk, Sioux Falls, SD 57106 in Sioux Falls, South Dakota

PDS Tech has a position for a Client Tech Support Rep Help Desk, Sioux Falls, SD 57106. Contact Elisabeth Laspe for details. 314-669-8020 elapse@pdstech.com .

In this position you will work in a team oriented and fast paced work environment. You will join a talented team of client servicing experts as part of the Precision Help Desk technical support group. This role is a key, client facing position where you problem solve client issues and questions. It requires hands on use of our own product and excellent customer service skills. You will interact with clients at varying levels of the organization.

This person is going to help with inquiries and do data sourcing and put calls through the escalation process.

Would like to have a call center background and some technical knowledge would be nice to have.

Manager is flexible on hours for this role, and open to people that might have classes or in school.

Basic Qualifications for consideration:

High School Diploma

Strong communication skills including ability to facilitate “data gathering” questions and record responses to assist with trouble shooting issues

Ability to remain calm under heavy call volume.

Preferred skills/experiences/education:

Prior customer service or financial institution operational experience

Basic connectivity and networking experience

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.