Aerotek Collections Representative in SIOUX FALLS, South Dakota
This position will be providing customer service and collecting on past due accounts. They have 2 teams of Collectors, Front line which is 5-90 days past due, and Back line, which is 90-150 days past due. Most contractors will start off in the Front line collections department.
Provide empathy to customers by understanding their financial situation. Being in debt is an embarrassing thing, and this client wants to be empathic and caring towards each customer's personal situation to provide the best experience. Although this position is Collections, they really prefer to call is customer service.
Make outbound calls to customers to discuss their financial situation
Discuss disposable income with customers and provide financial options to them
Speak with customers whose credit card has recently gone into repayment
Provide payment options to candidates while understanding their situation
Call center, Outbound calls, Csr, Customer service, Collection, Data entry
Additional Skills & Qualifications:
6 months of any customer service experience
Must pass 30 wpm or higher on a typing test
Must go through the interview document during your IOI with a candidate, will turn this in with submittal
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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