SGT, Inc. Customer Relationship Management CRM Coordinator in Sioux Falls, South Dakota
DESCRIPTION Stinger Ghaffarian Technologies (SGT) has an immediate need for an energetic and dynamic Customer Relationship Management (CRM) Coordinator in support of the United States Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center (http://eros.usgs.gov/) near Sioux Falls, SD (http://www.siouxfalls.org). Description:The EROS Centerwide Information Technology Team (CITT) has an opening for a Customer Relationship Management (CRM) Coordinator. This position is an integral part of a diverse team, with primary responsibilities for providing all aspects of communication management support. The Customer Relationship Management (CRM) Coordinator will have responsibility for producing content and communications for internal and external audiences, managing a document repository and IT portal, building and maintaining a knowledge base, and generating reports. The primary responsibilities of the position include, but are not limited to, the following: * Manage all technical writing efforts * Ensure the availability and integrity of the configuration-controlled repository of internal documentation, processes, etc. * Assist with the upgrade, rollout, and maintenance of the EROS IT Portal * Help to develop and execute the EROS IT Internal and External Communication Strategy * Assist with the development and execution of the CITT/ITSD Communication Strategy * Support ITIG and brown bag efforts * Assist with establishing and executing a role-based EROS IT Knowledge Training Program * Develop and maintain communication materials (posters, brochures, etc.) * Assist with building and managing a knowledge base * Generate and distribute weekly, monthly, quarterly, and annual reports Education: Minimum of a Bachelor s degree. ITIL Foundations Certificate is a plus. Experience: Minimum of three years of directly related professional experience required. Required Skills: * Strong writing skills * Ability to review technical documents for grammar, content, and style of writing * Exceptional organizational skills and attention to detail * Ability to work in a fast-pace environment with multiple priorities * Proficiency in Microsoft Office products, including Word, PowerPoint, and Excel Other Desired Skills: * SharePoint * ITIL methodology The candidate must be able to obtain and maintain a national agency check and background investigation after hire to obtain credentials for facility access and user accounts. This position will be posted to the career opportunities listing on the SGT website (Http://www.sgt-inc.com). This position may be filled by a SGT teammate on the TSSC3 Contract. Please apply on line. SGT is an equal opportunity employer. EOE/m/f/disabled/veteran. The Equal Employment Opportunity Policy of the SGT is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. SGT hires and promotes individuals solely on the basis of their qualifications for the job to be filled. SGT believes that employees should be provided with a working environment which enables them to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.Employer's Job# oBn17fwQPlease visit job URL for more information about this opening and to view EOE statement.