Robert Half International Customer Service Representative in Sioux Falls, South Dakota

We are seeking ambitious individuals with a drive to succeed who have one plus year of customer service experience as well as excellent verbal and decision making skills to provide exceptional customer service for our customers. You would be responsible for reviewing and processing claims. Balances exceptional customer service with strong investigative research while answering incoming calls in a call center environment from customers who suspect they have fraudulent, mis-posted, or unusual activity on their accounts or are experiencing an immediate financial crisis. Must be able to effectively authenticate the identity of customers to prevent further fraudulent activity. Captures all pertinent information from customer about their claim, conducts research, and decisions or provides updates on status of new and existing claims. Utilizes expertise in all applicable rules, regulations, and procedures to mitigate risk of loss to both our customer and to company and to ensure strict compliance with all regulations and procedures. Is proficient in entering data pertinent to claim into multiple computer systems as well as reviewing data in multiple windows and applications and utilize search tools to find information while on the phone with customers. Researches moderate to complex account activity, determines potential source of compromise, and then takes the appropriate action to decision the claim. Additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and / or referring accounts for suspected elder abuse, identity theft, or account misuse. Refers/reviews more complex/unique situations with senior department staff and networks with supporting departments to create a seamless experience for the customer.

Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.

Success in this position includes consistent attendance as attendance is critical in this role.

All candidates must undergo background check and assessment prior to interviewing.

If interested in this role, please send your resume to Emily.Notturno@roberthalf.com or call us at 515.226.1700!

Required Qualifications:

? 3+ months call center experience; OR 1+ years? experience in financial services, fraud, investigations, anti-money laundering, or criminal justice; OR a 2-year degree in criminal justice. ? Ability to navigate multiple computer screens while working on the phone ? Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information

If interested in this role, please send your resume to Emily.Notturno@roberthalf.com or call us at 515.226.1700!

Accountemps matches highly skilled professionals with accounting finance jobs at the best companies on a temporary and temporary-to-hire basis. Our mission is to provide you with a rewarding finance or accounting job that is well matched to your professional skills – helping you to advance in your career. Our experience, combined with the resources of our worldwide network of offices, makes Accountemps a great resource for your career. We offer excellent opportunities to find temporary accounting and finance jobs for all experience levels. From accounting clerks and bookkeepers to accounts payable and staff accountants, we can provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune® magazine's list of "World's Most Admired Companies" since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.

Contact your local Accountemps office at 888.670.5403 or visit www.accountemps.com to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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