CNA Surety Customer Service Specialist in Sioux Falls, South Dakota
CNA is seeking to fill a Customer Service Specialist position for our Sioux Falls, SD office. JOB SUMMARYUnder direct supervison, answers routine incoming service calls and emails. ESSENTIAL DUTIES and RESPONSIBILITIES1. Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.2. May utilize logs or other tools to track and update issues.3. Provides user assistance within applications. May perform additional duties as assigned. REPORTING RELATIONSHIPSupervisor or above SKILLS, KNOWLEDGE and ABILITIES1. Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.2. Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.3. Solid computer skills including Microsoft Office Suite and other business related software.4. Strong organizational skills including the ability to handle multiple tasks and prioritize work.5. General knowledge of the insurance industry.6. Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.7. Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration.8. Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.9. Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service. EDUCATION and EXPERIENCE1. High school diploma, GED or equivalent experience.2. Typically a minimum of one year of relevant experience.Job: AdministrationPrimary Location: United States-South Dakota-Sioux FallsOther Locations: United States-South Dakota-Sioux FallsOrganization: SuretyJob Posting: Jul 10, 2018Unposting Date: Ongoing.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Employer's Job# ADM00024IPlease visit job URL for more information about this opening and to view EOE statement.