Total Card, Inc. Customer Service Unit Manager - SD in Sioux Falls, South Dakota
Join our collaborative leadership team and love what you do! Total Card is currently seeking a Unit Manager in the Customer Service Department. The Unit Manager coordinates the daily workflow of Customer Service Representatives and assists in the more complex phases of their work. The hours of the position are between 12:30 pm to 9:00 pm, Monday-Friday with every other weekend coverage. Minimum two years’ customer service experience in a call center environment and one year of call center management experience preferred. In depth knowledge of Fair Debt Collection Practices Act rules and regulations.
The following skills are required for the position:
• Ability to effectively maintain a high level of professionalism and manage staff in a rapidly changing environment and encourage same behavior from all employees.• Strong attention to detail with excellent verbal and written communication skills.• Ability to multi-task.• Excellent interpersonal skills.• Advanced knowledge of relevant policies and/or procedures to follow.• Proficiency in Microsoft Excel and Microsoft Word required with ability to create various reports as needed.• Advanced computer, keyboarding and telephone skills.• Ability to make independent decisions.• Proven knowledge of call center fundamentals including automated systems, solving complex problems and inquiries, scheduling, training/coaching, and reporting.• Demonstrated ability to collaborate and interact with all levels of employees and leadership.
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Why choose TCI
At Total Card we are excited about our continual growth and the opportunity for you to prosper with us! We offer a relaxed and casual work environment with management committed to the success of our employees. We promote from within, offering lateral and upward movement throughout the call center. With flexible work schedules, competitive compensation and amazing growth opportunities we invite you to bring your skills and expertise to our team. We believe that people will always be at the heart of our success. That is why we truly value our employees and work to inspire them. You can find out more about Total Card, Inc. by visiting the company's website at www.totalcardinc.com or you can go to https://tcisolutions.com/about-tci/careers/ to find out why Total Card, Inc. is a great place to work.
Among TCI’s outstanding benefits are:
Medical, dental, vision, life insurance, disability insurance and accident insurance
401(k) with company match
Paid time off and holidays
Flexible spending accounts
Casual dress and more!