Esurance Inc - SF Customer Success Associate in SIOUX FALLS, South Dakota

iOverviewiEsurance is hiring Customer Success Associates to join our Sioux Falls Service TeamiPLEASE JOIN US AT OUR OPEN HOUSE !!iFriday, January 18th10:00 am - 7:00 pmiOur Office3509 North Louise AveSioux Falls, SDi*Please come professionally dressed and with multiple copies of your resume*iEsurance is continuing to grow and is looking for Customer Success Associates to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, youill have the opportunity to expand your skills and discover your potential.iWe're sure you've got some questions:iSo what exactly is a Customer Success Associate? Glad you asked! Auto and home insurance policies are not the easiest to wrap your head around. Wouldn't it be nice to have somebody there for you to help you understand your insurance policy and take care of any changes or questions you have in one call where YOU are the priority? This is where your new career starts! You'll resolve questions and concerns while building relationships with our customers from start to finish, helping them to interpret their policy and make effective and accurate adjustments to their policies.iDon't know anything about insurance? That's okay! You donit have to have insurance experience because weire not a typical insurance company. We'll provide fun, thorough, paid training that will teach you everything you need to know so you feel confident taking on customer service with your team by your side. Bring your passion for people, technology, and problem-solving to the table and leave the rest to us!iThe best part? You can start working onsite with us as soon as February 11th with a starting compensation of $15/hour + shift differentials and benefits on your first day!iWhy Esurance? Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. We are a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, youill have the opportunity to expand your skills and discover your potential. If youire looking for a career at a socially conscious company that offers great benefits i including matching 401k and tuition reimbursement i then you may have just found your new home.iPlease read all details below before applyingStart Date: Monday February 11, 2019Job Type: Full Time, 5 days/week, 40 hours/weekTraining Schedule: 9 AM - 5:30 PM, Monday-Friday, first 6 weeksTraining Location: Esurance Sioux Falls OfficePay: $15/hr + shift differentials + full benefitsShift available after training:12:30 - 9 PM, 5 days/week inclduing 1 weekend dayNo part time availableIn-office onlyResponsibilitiesiInteracts extensively with customers. Responds to customer inquiries, gathers information, keys data, resolves problems and provides answers to customers.Provides superior phone service to customers.Treats all customers and coworkers courteously and professionally; handles irate customers in a professional manner.Learns and maintains a thorough working knowledge of all product information.Calls customers to provide advice on follow up research items.Initiates workflow (Webforms) documents with other departments accurately.Obtains customer feedback information and forwards information to suggestion tracking.Follows instructions and pre-established guidelines to perform the functions of the job.Conducts research to determine best resolution to customer issues in balance with business needs.Promotes the company by providing top-notch service and inviting referrals.Meets or exceeds Customer Service Rep 1 standards for customer service quality and productivity.Performs other duti