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SONIFI Solutions, Inc. Customer Success Specialist in Sioux Falls, South Dakota

Customer Success Specialist

Sioux Falls, SD, USA Req #297

Tuesday, June 8, 2021

SONIFI® Solutions prides itself on being the leader in technology solutions for the hospitality and healthcare industries. Today our team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like Marriott, Hyatt, Hilton, and Intercontinental and leverage technology from companies such as AT&T, LG, Samsung, and Google.

We are looking to add a Customer Success Specialist to our team in a full-time, non-exempt position.

The Customer Success Specialist will provide superior sales and customer support in securing solutions contracts and enhancing relationships with hotel customers, resulting in increased sales volume and overall customer satisfaction and retention. This position supports the Sales organization, including Sales Reps, Customer Success Managers, National Accounts Reps, and Strategic Accounts for both Canada and the United States. This position works as a part of a regional team to support pre-sales, post sales/installation and the day-to-day support of new and existing customers. A focus will be placed on ensuring customer satisfaction and success, customer retention programs, aftermarket product sales, account management and pre-sales support activities.

What you’ll need:

  • High School Diploma along with a minimum of three years’ experience in a customer service role, or the equivalent combination of related education and/or work experience.

  • Prior knowledge of sales and sales administration procedures is preferred.

  • Strong customer service and exceptional communication skills.

  • Ability to comprehend and explain contract documentation.

  • Strong data and financial analytical skills.

  • Must exhibit good judgment and the ability to work within established guidelines.

  • Must have technical aptitude to support SONIFI’s products.

  • Strong computer skills are required.

    Together, we can build your future! We offer a competitive salary and a great benefits package, which includes Health, Dental, Vision & Life Insurance, 401(k) with company match, 11 Company-paid Holidays, Paid Time Off and a variety of additional benefits!

    SONIFI values diversity and we are proud to be an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

    If you require assistance in filling out our online application, due to a disability, please contact Human Resources at 605-988-1000.

    For more information about Equal Employment Opportunity, please visit: .

Other details

  • Pay Type Hourly

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  • Sioux Falls, SD, USA