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Spherion Staffing Entry Level Customer Service Representative in Sioux Falls, South Dakota

Spherion Staffing has multiple Customer Service Specialist positions available. This position is responsible for providing professional world-class customer service by capturing general and specific information on potential total loss vehicles and communication of the market valuation while working remotely. Hours: Training hours are 8am-5pm for 2 weeks; after will be 9am- 6pm, with one late night a week (until 9pm) and up to 5 Saturdays annually. Pay: $15.00/hour Responsibilities:Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claimsEnsure that all vehicle information is entered into the system completely and accuratelyProvide the reference number and vehicle valuation to the callerHandle incoming calls related to PPV status updates and process changes on existing market valuationsWarm transfer of calls that require escalation or assistance from other work groupsAssist in training/mentoring new Customer Service repsHandle incoming calls related to CRV status updates and process changes on existing market valuationsAttendance is critical throughout the assignment but is mandatory during the 30 day training period (no exceptions are allowed)Requirements: High school degree1-2 years prior customer facing experience required Ability to work flexible hours between 6 am to 9pm M-F and occasional Saturday-1 weekday must work until 9 pmAbility to multi-task Excellent verbal and written communication skills

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