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Midco Field Technician I in Sioux Falls, South Dakota

Requisition Number19-0075Post Date8/9/2019TitleField Technician ICitySioux FallsStateSDDescriptionAs a Midco employee you will enjoy free and discounted services; competitive benefits and pay; quarterly incentives based on performance; progressive career pay opportunities within the first year and thereafter; and training and advancement opportunities. Field Technicians also drive a company-provided vehicle and wear company clothing.Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By 2025, Midco will deploy 10G, the next great leap for broadband - while also expanding its fixed wireless network to rural areas. We're also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:Free and discounted Midco services Tuition reimbursement Support of employee involvement in the communities we serveEmployee referral program Wellness programs Visit to learn about employment opportunities and apply today.JOB PURPOSEPerform basic service installations, disconnects and changes for residential and business customers.ESSENTIAL FUNCTIONSPerform installation work including but not limited to voice, video and data installs, and service changes and disconnects in customer homes and places of business.Complete Midco First Time Right Broadband I certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.Troubleshoot and repair services from tap to Customer Premise Equipment (CPE), and signal leakage repairs.Maintain records, including daily logs and gas sheets.Record all required information on work orders, surveys, and referrals.Promote cable, internet, and other Company services and educate customers on the proper use of Midco's services, including how to add additional services, access help online, channel lineups, and proper equipment usage.Ensure proper signal levels and picture quality on all television sets; clear the premises of all debris and materials after the installation is complete.Appropriately manage difficult or emotional customer situations and respond promptly to customer needs.Respond to requests for service and assistance in a timely manner.Perform on-call duties as required. Possess knowledge of Midco's safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.Operate and drive a Company vehicle in accordance with Midco's "Use of Vehicle for Company Business" policy.Communicate effectively and professionally in all forms of communication with internal and external customers.Adhere to Midco's privacy guidelines to ensure each customer's privacy.Maintain regular attendance as required by your position.ADDITIONAL FUNCTIONS AND RESPONSIBILITIESFunction as an effective team member while supporting the efforts and concepts of other departments.Support the mission, vision and values of Midco.Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.Possess strong problem solving and decision making skills while using good judgment.Multitask and change from one task to another without loss of efficiency or composure.Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.Identify opportunities for improvement while creating and implementing viable solutionsActively follow Midco policies and procedures.Perform