MetaBank Information Systems Technician in Sioux Falls, South Dakota

Job Summary:

The Information Systems Technician provides advanced problem solving support to computer users and provides maintenance and repair for systems and products.

Essential Job Functions:

  • Determine if computer issues are caused by hardware, such as modem, printer, cables, etc.
  • Handle problem recognition, research, isolation, resolution and follow-up for user issues.
  • Follow up on the problem tickets to ensure user satisfaction.
  • Analyze problem tickets to identify trends to pro-actively resolve those issues.
  • Provide primary or secondary support responsibilities for key desktop applications.
  • Perform production support and administration tasks as scheduled including but not limited to imaging and patching desktops and laptops, system back-up, software updates, and data loads.
  • Assist in the coordination and installation of hardware and software for the division, branch, department or user.
  • Assist in resolving post installation technical issues that arise.
  • Escalate to management or appropriate security personnel of network and system health including security breaches.
  • Assist in monitoring network and system health by responding to alerts and escalating appropriately.
  • Receive and respond to incoming calls and/or logged tickets regarding PC, hardware and/or software problems.
  • Manages Desktop Technician queue to include assigning and prioritizing work assignments.
  • Install and test hardware and software, and implementation of procedural changes.
  • Provide documentation as needed to support established goals of the IS department
  • Configure systems to meet organizational objectives while maintaining defined system, application and security standards.
  • Assist in the maintenance of all hardware and software inventories.
  • Perform other duties as assigned.

Job Qualifications:

  • Associate‚Äôs degree or equivalent combination of education and experience required.
  • General knowledge of Microsoft Active Directory, Exchange, and Windows based operating systems and applications required.
  • Ability to manage internal banking-related software packages, trouble shoot connectivity and computer-related issues preferred.
  • Knowledge of networking topologies (i.e. Ethernet, LAN, WAN) and VPN connectivity requirements desired.

MetaBank is an Equal Opportunity Employer/Disabled/Veterans

Department: 701-IS Infrastructure

Location: Sioux Falls, SD

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