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POET IT Application Support Analyst in Sioux Falls, South Dakota

ABOUT POET

At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty years our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and leader in biobased products in the world. Beyond our world-class culture, POET team members enjoy competitive pay and benefits including;

  • Health, dental, & vision insurance

  • 401K with company match

  • Premium pay for qualifying positions

  • Quarterly profit sharing

  • Paid time off and paid holidays

  • Tuition reimbursement

  • Onsite fitness centers or fitness reimbursements

  • Safety and cold weather gear, and more!

    ABOUT POET INFORMATION TECHNOLOGY

    In POET Information Technology (IT), we proactively deliver a high level of service to empower our business units to create more value for POET. We work closely as a team, in a fun, fast-paced, changing environment to plan, execute and support IT initiatives. We recognize our end users as partners and work together to provide innovative and current solutions.

    JOB SUMMARY

    The IT Application Support Analyst is responsible for maintaining and developing POET’s key internal business applications. The primary purpose of the position is to support, troubleshoot, and where appropriate develop or enhance business applications and reports to provide POET team members with access to reliable, fit for purpose systems. The role is also responsible for promoting and expanding the use of applications within the business.

    A TYPICAL DAY COULD INCLUDE

  • Receive and log requests for support; investigate and resolve application errors and data discrepancies.

  • Report, troubleshoot and escalate system faults to ensure a prompt resolution.

  • Take part in user meetings, assist in presenting issues and solutions both orally and in writing.

  • Monitor progress of requests for support and ensure users and other interested parties are kept informed.

  • Support implementation of system upgrades to ensure applications remain compliant and aligned to business requirements.

  • Work with the IT Business Analysts in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT team.

  • Work effectively with System Administrators and Development to troubleshoot complex interdependencies between software applications.

  • Support other areas of IT in the implementation of new business applications and projects.

  • Available for off-hour emergency calls and consultations.

  • At POET, we’re all on the same team. We all help out with responsibilities that may not be specifically listed here.

    STRENGTHS OF A SUCCESSFUL CANDIDATE

  • High school diploma or equivalent required. Completed Associates or Bachelor’s Degree in Business, Technology or Science preferred.

  • Must have a minimum of 3 years of progressive analysis/systems experience in mid to large scale computing environment.

  • Foster a culture of safe behavior and environmental compliance at all times.

  • Maintain a team environment at all times and champion POET in the community.

  • A good understanding of client/server, web architectures and object oriented technologies and internet applications.

  • Working knowledge of system development life cycle methodologies and Windows operating systems.

  • Organizational, time management, and communication skills as well as the ability to adapt to change.

    GROWTH OPPORTUNITIES

    At POET we believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member’s position and compensation are carefully determined by considering their unique qualifications and skillset.

    WORK ENVIROMENT

  • Culture is king at POET. We’re all on the same team. We always communicate. And we park our egos at the door. These aren’t just slogans on our walls. It’s our code.

  • This position is largely self-directed and requires a thorough understanding of company policy, procedures, and values. Team members will be required to adhere to all safety requirements at all times and in all work environments. This position operates in office environment.

  • Some travel, to include overnights, may be required for this position.

  • Specific physical requirements may include:

  • Sitting for approximately 90% of the time while working on a personal computer.

  • Occasionally lifting weights of fifty (50) pounds or less.

    POET is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

    Apply Online (https://careers-poet.icims.com/jobs/4420/it-application-support-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-336060731)

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Job ID 2021-4420

Employment Type Regular Full-Time

Category Information Technology

Shift Day

Travel Required Up to 25%

Position Location(s)US-SD-Sioux Falls

FLSA Status Exempt

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