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Ophthalmology LTD Medical Receptionist/Scheduler in SIOUX FALLS, South Dakota

Medical Receptionist/Scheduler for a busy ophthalmology office.Meet and greet patients.Provide information about medical services, insurance and general account information.Registers new patients and updates existing patient demographic and insurance information.Receiving and routing all incoming telephone calls and scheduling patient appointments.Send new patient information packets, initiate appointment reminder calls, manage wait lists, and send recall reminders for follow-up appointments; coordinates interpreter services and transportation as needed.Create and route all patient phone message details via the electronic medical record or written note to charge nurse and/or appropriate clinical staff; routes emergent calls as appropriate.Understand and implement financial policies, collection of co-payments or non-covered services, and self-pay balances.Follow appointment guidelines and policy for managing recurring missed appointments.Balance and close payment batches and petty cash at the end of each day.Opening/closing clinic protocols, securing doors, monies, and transferring phones to after hour service.Handle patient concerns in an appropriate and professional manner.Demonstrate knowledge of services provided within the practice.Monitor and maintain work and reception areas.May serve as a primary scheduler to a specific doctor, preparing and managing appointment schedules and protocols.May travel to satellite locations.Assist with Medical Record duties as needed.Answer over-flow of phone calls from front desk or other area and direct appropriately.Qualifications needed: High school diploma or equivalent.Prefer post-secondary education courses in computer, accounting, business and/or management.Educational courses in CPT and ICD-9 coding in a medical practice beneficial.Understanding of medical terminology and anatomy helpful.Computer skills and customer service skills are a must!Full time position. Normal hours are 8am - 5pm Mon-Fri. May vary slightly depending on satelite clinic hours.Competitive wage and a comprehensive benefit package:i health, dental, 401K, life insurance, short/long-term disability, PTO, paid holidays and eye care benefits.We are an EO employer - Minority/Female/Veteran/Disability.

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