MIDCO Network Technician Expert in Sioux Falls, South Dakota

Requisition Number

18-0231

Post Date

6/1/2018

Title

Network Technician Expert

City

Sioux Falls

State

SD

Description

Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination

and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We’re also dedicated to making our communities better places

to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free and discounted Midco services

  • Tuition reimbursement

  • Support of employee involvement in the communities we serve

  • Employee referral program

  • Wellness programs

Visit

MidcoCareers.com at http://www.midcocareers.com/ to learn about employment opportunities and apply today.

JOB PURPOSE:

Assist in the installation, support, and ongoing maintenance of Midco and customer networks.

KEY FUNCTIONS:

  • Participate in the installation and ongoing maintenance of Midco and customer networks, and support various groups within Midco by helping to resolve escalated issues andproblems.

  • Plan and implement an advanced layer 2 network augment.

  • Implement advanced layer 2 switching configurations.

  • Understand basic routing configuration.

  • Work with MPLS, BGP, VPN tunnels and advanced security configurations.

  • Possess advanced knowledge with the ability to configure and apply OSPF, SIP, TLS, cable modem configurations and advanced cable modem termination systems (CMTS) functions.

  • Perform critical IOS upgrades (large market CMTS and ring routers).

  • Resolve most Layer 1 and 2 issues, and some Layer 3 issues.

  • Possess proficiency in at least four of the following specialties: security, transport, routing, CMTS, traffic engineering, voice, video, wireless.

  • Support installations and maintenance of Midco and customer networks.

  • Manage assigned projects successfully and effectively coordinate efforts between multiple groups.

  • Work independently on all Technician Professional level elements.

  • Work with vendors to assist in design, installation, and troubleshooting.

  • Oversee the development of system utilities and tools.

  • Assist in the implementation and documentation of LAN, WAN, and MAN networks.

  • Participate in the network management and maintenance of routers, switches, optical shelves, etc, and provide assistance handling network outages and problems.

  • Ensure that the Midco network is secure from outside attack or penetration.

  • Provide effective problem solving support for a variety of Midco’s groups, including Customer Service, Engineering, NOC, etc. Report significant activity to the NOC and keepdetailed statistics regarding these activities.

  • Provide assistance with projects, including diagramming, reporting, documenting, time management, etc.

  • Ensure viable disaster recovery and back up plans are in place for all systems.

  • Provide effective “on call” support and be prepared to work other than regular business hours as necessary.

  • Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.

  • Must be able to travel when necessary.

  • Maintain current, valid driver’s license and good to excellent driving record (DUI within the last 5 years disqualifies you for employment in this position.

  • Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.

  • Communicate effectively and professionally in all forms of communication with internal and external customers.

  • Adhere to Midco privacy guidelines to ensure each customer’s privacy.

  • Maintain regular attendance and to arrive to work on time as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

  • Train Technology Group and other group members as necessary.

  • Effectively communicate with other departments to handle any escalating issues in a timely manner.

  • Function as an effective team member while supporting the efforts and concepts of other departments.

  • Support the mission, vision, and values of Midco.

  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.

  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.

  • Possess strong problem solving and decision making skills while using good judgment.

  • Multi-task and change from one task to another without loss of efficiency or composure.

  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.

  • Identify opportunities for improvement while creating and implementing viable solutions

  • Actively follow Midco policies and procedures.

  • Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

  • Bachelor’s or Associate’s degree in relevant industry required and/or equivalent job experience.

  • Minimum of four years network experience required.

  • CCNA, CCDA certification preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.

  • The noise level in the work environment is moderate.

  • While performing the duties of this job, the employee occasionally works near moving mechanical parts. The Employee must be able to work in an outdoor environment year aroundin all weather conditions. The Employee is occasionally exposed to risk of electrical shock, radiation, and vibration.

  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual

orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.


  • Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41CFR 60-1.35(c)