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Citigroup Ops Sup Sr Supervisor - Fraud Operations - Sioux Falls, SD in Sioux Falls, South Dakota

Fraud Ops Sup Sr Supervisor supporting Brands/Costco Recoveries: The

Fraud Operations Sr Supervisor provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work generally affects own team as well as other closely related work teams. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.


  • Manages a medium team. Provides professional analytical expertise relating to analyzing fraud trends, conducts investigative research into fraud behavior, and losses to determine the nature of fraud patterns.

  • Manages department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation. Filters, prioritizes and validates potentially complex and dynamic material from multiple sources. Leads modeling and analytical projects through completion. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues. Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions. Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals. Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

  • Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning. Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 2-5 years of experience

  • Experience in fraud/dispute investigations and recovery efforts preferred

  • Ability to persuade and influence other people through solid communication and diplomacy skills; can negotiate with third parties.


  • Bachelor’s/University degree or equivalent experience

Schedule : Monday - Friday Dayshift

Job Grade : C11

Location : Sioux Falls, SD

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.