Aerotek Research and Remediation Analyst in Sioux Falls, South Dakota
JOB TITLE: Research and Remediation Analyst 1
Will communicate with customers via phone or email about a difficult complaint they made to understand what may have happened.
Will conduct internal research within their teams or departments to understand what happened during the complaint.
Some complaints will be around employee misconduct or a customer alleging an account was opened when it wasn't supposed to be, or other higher level complaints that this department takes very seriously to research into.
Will not be working out of a que like most customer service positions, rather they will have a portfolio of cases and customer complaints that they will work through.
Will follow up with customers via phone, letter, or email with a resolution on the complaint.
Monday - Friday
8AM - 5PM
9 month contract, with potential to be extended
$16-18/hr, depending on experience
1 year of call center or prior phone experience
1 year of banking experience preferred but not required
1 year of conflict resolution experience
30 wpm typing score
Apply today for more information!
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.
Location: Sioux Falls, South Dakota
Posting ID: 7344091
Pay Rate: US$16 - US$18 per year
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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