Great Western Bank Treasury Management Support Manager in Sioux Falls, South Dakota
General Description and Essential Functions
The Treasury Management Support Manager leads the a team in supporting treasury management sales. The manager oversees the daily operations of the department to ensure that proper controls and processes are in place to meet service level agreements.
Have a general understanding of how various software integrates and how to troubleshoot when there are issues.
Perform duties associated with managing and developing staff, including team building, mentoring, training and performance reviews.
Maintain quality control and ensure that all policies and procedures are followed
Produce and deliver reports to management and staff regarding productivity, quality and timeliness.
Provide quality customer service. This includes responding to customer inquiries, troubleshooting and resolving issues, both by telephone and email, in a timely manner.
Understand and process multiple types of inquiries in a professional, fast-paced, and high volume environment.
Operations contact for 3rd party vendor escalation issues.
Recognize opportunities and recommend changes to close gaps in processes.
Exercise discretion, strong interpersonal skills and independent judgment.
Act as a trusted resource for internal customers.
Drive change to improve efficiency and quality that ultimately reduces operating costs.
High school diploma or equivalent required. Bachelors degree preferred.
4+ years banking experience and 1-3 years of supervisory experience preferred; or demonstrated ability to perform the job functions.
Good working knowledge of Microsoft Office.
Leadership skills and capabilities.
Dependable and able to work within specific time constraints.
Ability to prioritize multiple tasks in a deadline-driven environment; possess strong sense of urgency and responsiveness.
Advanced technical / computer skills with the ability to assist in troubleshooting hardware/software issues.
Accurate data entry/transaction processing.
Excellent written and verbal communication skills.
• Perform other job-related duties or special projects as assigned.
• Flexiblity to adapt and work in a fast-paced and changing environment.
• Ability to work weekends and holidays as needed or scheduled
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Functional Expert: Considered a thought leader on a subject
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Great Western Bank
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