Mass Markets Bilingual Contact Center Agent | Full-Time & Part-Time in Spearfish, South Dakota
Bilingual Contact Center Agents are responsible for working with business and consumer customers to resolve product and service issues, retain the customer and identify opportunities to expand the "share of wallet" through product and service upsell. Fluent Spanish speaking is required.
LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?
Mass Markets is able to offer a wide range of scheduling options for qualified candidates. The businesses hours of operation are 6:00 AM - 11:00 PM, Monday - Saturday with multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.
In this role you will be responsible taking inbound customer service calls for our existing customers providing world class customer service. You will use state of the art contact center technology, sales skills and customer service skills in order to generate interest in new services and capture additional “share of wallet” from the existing customer base. As a highly-trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. You will be one of thebest in the businesswhen it comes to inside customer interactions. Therefore, you will need to will need to be a confident, fully engaged, team player, and dedicated to bringing a positive & enthusiastic outlook to work each day.
WHAT IS AN BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND WHAT DO THEY DO EACH DAY?
In addition to being an all-around asset to the team, our Bilingual Customer Service Representatives are responsible for the following tasks
Utilizing technology & systems, taking inbound customer service calls to consumers, answering inbound calls from interested prospects, following-up with interested customers, listening to customer needs, & assisting customers with their questions as well as helping resolve any service related concerns they may have.
Success in this job is easy; provide an excellent customer experience, show up every day prepared to do your absolute best, and help promote our brand
Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.
WONDER IF YOU ARE A GOOD FIT? DON’T WORRY, YOU PROVIDE THE ENTHUSIASM, WE PROVIDE THE TRAINING!
A few other things we are looking for in an applicant:
You are highly reliable with willingness to learn and acquire new skills
You enjoy talking to people and helping them resolve any frustrations they may be facing
You are motivated by lucrative bonus plans and daily contests
You have the ability to multi-task in a fast-paced environment
You enjoy learning new software and applications and catch on quickly
You exhibit professional communication & customer service skills
You have a high school diploma or equivalent
You are proficient with basic PC skills
Fluent Spanish speaking is required
LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION AND SHOWS IT?
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
TOTAL REWARDS BREAKDOWN
Competitive Starting Compensation
Weekly Bonus Opportunity
Weekly Pay Cycles
Daily, Week, and Quarterly Recognition
Daily Contest Payouts
Company Debit Card (With Daily Cash Uploads)
Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
Regular Raises and Career Progression
Flexible Scheduling Options
Employee Discount Program
Advancement Opportunity and Ongoing Training
Fun, Engaging Work Environment
Cash and Prize Incentives
Modern Work Environment
Casual Dress Code
Mass Markets, an MCI Company, is a world leader in advanced, tech-enabledB2B, B2C and H2H contact centertelesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; weSOLVE complex people, process, and technology challenges.
Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
DepartmentTelephone Sales Representative (TSR)
TypePart-Time and Full-Time
Wage DescriptionBase + Attendance Bonus + Performance Bonus + Daily Incentives
EducationHigh School Diploma/GED
Min. Years Experience0