Mass Markets Telecom Sales Representative | Weekly Pay Cycles in Spearfish, South Dakota

POSITION OVERVIEW

Here at Mass Markets, we keep things light. We believe our employees are at their best when they’re happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by troubleshooting any overlooked options and offering them new products and services. With Mass Markets you’ll earn commission on top of your hourly wage and through daily contests and after a year, earn an employee stock contract. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money year.

SCHEDULE

LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?

Mass Markets is able to offer a wide range of scheduling options for qualified candidates. The businesses hours of operation are 6:00 AM - 11:00 PM, Monday - Saturday with multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

POSITION RESPONSIBILITIES

WHAT IS A TELECOM SALE REPRESENTATIVE AND WHAT DO THEY DO?

In this role you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

  • You enjoy talking to people and helping them resolve any frustrations they may be facing

  • Problem solving gets you excited

  • You are money motivated, you like getting paid more for doing more

  • You’re a quick learner and thrive on change

  • You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers

  • You love talking; people even say you should get paid for talking (perfect fit!)

In addition to being an all-around great asset to the team, our telecom account managers are responsible for the following tasks.

  • Listen to and resolve customer issues

  • Utilize systems and technology to complete account management tasks

  • Recognize sales opportunity and apply sales skills to upgrade customers

  • Explain and position products and process when interacting with customers

  • Appropriately escalate customer dissatisfaction

  • Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

Great! Here are the qualifications for a Telecom Sales Representative:

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Must have the ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Highly reliable

  • Minimum 18 years of age

  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

ABOUT MASS MARKETS

As an Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

On October 1st, 2015, TMone’s original founder Anthony Marlowe bought back 100% of TMone, LLC from Enhanced Resource Centers (ERC) and rebranded it Mass Markets to reflect the XaaS vision of the company. Mr. Marlowe started on the phones as a telesales agent for a major Fortune 500 telecommunications company, and turned it into a colorful career. Mass Markets’ holding company is Marlowe Companies Inc. (MCI, LC), which is a wholly owned Iowa City Capital Partners, LC company. Mass Markets is redefining how cloud-based technology and business process outsourcing meet.

Specifically, Mass Markets is a unique provider of Anything-as-a-Service (XaaS) solutions, and an aggressive mid-market Business Process Outsourcing (BPO) firm with the technological capabilities of the "big box aka Global BPO's". Our clients benefit from direct interaction with highly tenured and experienced industry veterans that have successfully serviced a number of the fortune 500 companies. Our sophisticated, innovative, and Managed Service Platform Products (MSPP) solutions are levered to translate client's requirements into operational excellence. Our USA-based facilities and robust information technology capabilities integrate seamlessly with B2B and B2C customer life cycles. We are sales and service experts that thrive on being the top performer for our clients.

Front and back office BPO resource groups all come with battle-tested leadership experience that is unmatched across the highly competitive landscape we operate within. Mass Markets' BPO customers utilize our Infrastructure and Big Database-as-a-Service (BDBaaS) at no additional cost. Mass Markets also uniquely offers Education Software-as-a-Service (ESaaS) models including role-play and immersive simulation training solutions for each engagement where appropriate. Mass Markets enables our clients to tailor different expense models to their exact needs. These include subscription-based, usage-based, per hour, per contact, and market determined pricing for communication services, Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) offerings.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

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COMPENSATION DETAILS

LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION AND SHOWS IT?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

TOTAL REWARDS BREAKDOWN

  • Competitive Starting Compensation

  • Weekly Bonus Opportunity

  • Weekly Pay Cycles

  • Paid Time-Off

  • Daily, Week, and Quarterly Recognition

  • Paid Holidays

  • Daily Contest Payouts

  • Company Debit Card (With Daily Cash Uploads)

  • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)

  • Regular Raises and Career Progression

  • Flexible Scheduling Options

  • Employee Discount Program

  • Advancement Opportunity and Ongoing Training

  • Fun, Engaging Work Environment

  • Cash and Prize Incentives

  • Modern Work Environment

  • Casual Dress Code

  • And More...

ABOUT US

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabledB2B, B2C and H2H contact centertelesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; weSOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ID2016-1488

Updated Date10/15/2018

DepartmentTelephone Sales Representative (TSR)

TypeHidden (38382)

Wage DescriptionBase + Attendance Bonus + Performance Bonus + Employee Stock Contract

EducationHigh School Diploma/GED